The safety of electric scooters hinges significantly on the quality of their components, with particular emphasis on the battery. We exclusively collaborate with suppliers who uphold stringent product safety protocols. Our batteries are sourced from reputable manufacturers, including Korean companies such as LG and Samsung, or from Chinese cells that have undergone extensive testing and have demonstrated long-term reliability.
Each scooter possesses unique capabilities and constraints. We strongly advise familiarizing yourself with the user manual before operation and adopting a gradual approach to riding. Additionally, it is imperative to wear appropriate protective gear, including helmets, knee/elbow pads, and wrist guards, at all times.
For more information, please visit XDAO.
Our RX7 and RS5 scooters have an IP67 rating, which means they can safely be ridden in the rain. For our D4+ models, we now offer Aquaguard Pro—a DIY waterproofing kit that can help you achieve an IP67 rating for added protection.
To avoid damage, please refrain from leaving your scooter outdoors during heavy downpours, as excessive water exposure can be harmful. Additionally, never submerge the deck or wheels under water, as this can cause irreparable damage.
We are pleased to extend a military discount as a token of appreciation for your service. Upon presentation of a valid active or retired military ID card, you will receive a discount code entitling you to $100 off your purchase from RoadRunner Scooters.
Kindly note that this discount cannot be applied to scooters already available at a discounted price. Should you require further clarification or assistance, please do not hesitate to contact us.
The RS5 and RX7 scooters come with an IP67 rating, allowing them to withstand water exposure, so using a hose for cleaning is perfectly acceptable. However, it’s important to avoid high-pressure water directly on the scooter to protect the seals and sensitive components.
For our D4+ models, we strongly recommend using a damp sponge or cloth with mild cleaners or dish soap for cleaning, as these scooters are not designed for water exposure. A toothbrush and scrub brush can effectively clean those hard-to-reach areas on all models
Flat tires may result from various factors. It is crucial to adhere to the following guidelines:
1. Tire Pressure: Maintain the air pressure within both scooter tires at all times. Refer to the specified PSI (pressure per square inch) value indicated on the sidewall of the tire. It is advisable to inflate the tires once the pressure drops to approximately 4 PSI below this specified value. For instance, if your tires have a recommended pressure of 50 PSI, refill them when they reach around 46 PSI.
2. Installation: When installing a new tube, ensure that it retains approximately 1 PSI of pressure. This helps the tube maintain its shape and prevents pinches or folds, which can lead to flats. Additionally, tighten the main hub bolts in a star pattern to distribute bolt torque evenly.
3. Hazards: If your tubes consistently suffer from flats, inspect the interior of the tire or rim for any sharp edges or objects. These may puncture the tubes and cause flats. Regular inspection and removal of such hazards are essential for preventing tire damage.
Our performance estimates are derived from standardized tests that all scooter companies worldwide use to ensure consistency and reliability. Consequently, we adhere to these industry standards to provide you with realistic and comparable performance metrics.
For our evaluations, we use a scenario featuring a 130 lb rider on flat road conditions, riding at an average speed. Additionally, all tests are conducted with the scooter set to gear one and in single mode, which represents the most conservative settings available on the scooter. This approach ensures that our performance data reflects the safest and most energy-efficient operation, giving our customers clear expectations.
At RoadRunner, our manufacturing process begins with designing all of our scooters from the ground up at our headquarters in Denver, CO. We then deliver these CAD files to our private factory located in Shanghai, China, where each scooter is meticulously built to specification by our Shanghai-based engineering team. We strictly adhere to our manufacturing processes, and we own the molds for every RoadRunner scooter model. Each RoadRunner scooter is methodically assembled by hand and undergoes rigorous testing and certification before being packaged and shipped to customers around the world.
While you do not need a second charger to operate the scooter, we strongly recommend purchasing two chargers if you use the scooter daily. This allows you to cut your charging time in half and ensures that you always have a fully charged scooter ready to go. Additional chargers are available for purchase.
To prevent theft, always use a sturdy lock to secure your scooter to a fixed object. For added security, we recommend using a combination of a U-lock and a cable lock. Additionally, consider installing an AirTag or a similar GPS tracking device for further protection. Be sure to store your scooter in a safe location when it is not in use.
Shipping insurance protects your scooter against loss, theft, or damage during transit. It ensures financial protection, covering repair or replacement costs if something happens to your scooter while it's being shipped. Coverage ends once the delivery is completed and a signature is obtained, confirming receipt.If you have more questions, please contact our customer service team.
Once you have received a tracking number from UPS or FedEx, we regret to inform you that we are unable to cancel your order. Please note that once an order departs from our warehouse, it cannot be redirected.
If you have not yet received a tracking number, we can proceed with canceling your order, but please be aware that changes to any orders cannot be made after 12 PM MST. To initiate the cancellation process, kindly submit a ticket to our support team. Please note that a cancellation fee of up to 15% will apply to all pre-order cancellations and order cancellations.
We know you are excited to receive your new scooter as soon as possible!
Scooters ordered before 12:00 PM MST Monday - Friday will be shipped the same day from our Las Vegas, NV fulfillment center. Orders placed after 12:00 PM MST Monday - Friday and all weekend orders will be shipped the following business day. Scooters are shipped via UPS Ground.
Please note that our parts and accessories are shipped separately from our Denver headquarters. This means you will receive two separate tracking numbers—one for your scooter and another for your accessories.
After you complete your order, you will receive two emails from RoadRunner Scooters. The first will be an order confirmation with a detailed breakdown of your order. The second will provide your shipping confirmation, including your tracking numbers and a link to check the current ETA for both your scooter and accessories.
Once a scooter has been dispatched from our warehouse, we are unable to modify the shipping address. It is imperative to ensure the accuracy of the address provided during checkout to prevent any potential complications.
Additionally, if you used a third-party payment service, such as Affirm or Katapult, you must receive approval from them before requesting an address change with us. Please keep in mind that we cannot modify or change any orders after 12:00 PM MST.
Thank you for your understanding, and for choosing RoadRunner Scooters!
We ship all scooters from one of our warehouse in Las Vegas, NV with UPS Ground, signature required.
Accessories and parts may also ship from our Denver, CO service center location, either by Fedex, UPS, or USPS. Unless specifically requested, accessories and parts will ship without signature required.
You will always receive 2 emails from RoadRunner Scooters after you've completed your order Your first will be an order confirmation with detailed breakdown of your order. The second will be your shipping confirmation with your tracking number and a link to check your packages up to date ETA.
Your tracking number for all scooters and parts will be automatically generated and sent to you via with the subject line "Shipping Confirmation." You can expect to receive this notification within 24 hours of placing your order, excluding weekends (Saturday and Sunday).
Please note that RoadRunner Scooters relies solely on the tracking information provided by UPS or FedEx and cannot provide additional details regarding your delivery timeline.
If your tracking number shows that your package has been delivered but you haven't received it, we recommend checking with neighbors, roommates, or family members. Once the scooter leaves our warehouse, we are unable to intervene.
Orders for scooters placed by NOON MST typically undergo shipment on the same day, excluding weekends. Weekend orders commence shipping on Monday mornings. Please allow up to 48 hours for tracking information to be updated.
In the event that a shipping label has been generated but the scooter has not yet shipped, this is often due to missed scans by the shipping carrier, particularly with our sizable packaging. Occasionally, packages may be temporarily misplaced, resulting in a missed label scan. Rest assured, any discrepancies will be rectified upon arrival at the subsequent facility.
You do not need to register your scooter to submit a warranty claim with our team. Please make sure to keep record of your order number or the you used to make the purchase for us to properly find your purchase.
We have established partnerships with repair shops in most major cities across the United States, with ongoing efforts to expand our network further. Should you have recommendations for additional shops in your area, please don't hesitate to inform us by sending an to . We will promptly reach out to explore potential collaborations.
For optimal results when searching for a local scooter repair shop, we recommend including "PEV" (personal electric vehicle) in your search criteria.
Furthermore, we continuously enrich our resources by adding DIY (do-it-yourself) tutorials to both our Roadrunner website and YouTube channel. We encourage you to subscribe to our YouTube channel to access these tutorials and maintain your scooter independently, if desired.
Our lithium-ion battery packs, available in various sizes, typically exhibit a lifespan of 400-700 charging cycles. Over time, a natural decrease in riding range and maximum voltage occurs due to the inherent chemistry of these batteries, leading to diminished cell capacity.
For comprehensive insights into extending battery lifespan, please refer to the accompanying article.
Outlined below are fundamental tips:
1. Maintain an optimal temperature: Avoid exposing batteries to excessive heat during charging or operation. While lithium-ion batteries are more resilient in cold conditions compared to other types, extreme temperatures compromise their energy storage and release capabilities. We recommend storing your scooter within a temperature range of 50°F to 70°F for optimal performance.
2. Ensure adequate airflow: Proper ventilation is crucial for battery health, as it helps dissipate heat and maintain operational efficiency.
3. Prevent exposure to moisture: Avoid riding through puddles or snow, as moisture infiltration into the battery can cause damage. Please note that water-damaged scooters are not covered under our warranty guarantee.
4. Opt for slower charging: Particularly for smaller battery packs, a slower charging rate (such as with the standard 2A chargers provided) is preferable to preserve battery life.
5. Avoid overcharging: While our chargers feature automatic shutdown mechanisms upon reaching full charge, it's advisable to disconnect the charger from the scooter's charging port once charging is complete (indicated by a green light).
Please refer to the table below to ascertain the maximum voltage for your scooter model. This figure should correspond to the value displayed on the left-hand side of your voltage lock when you turn your key.
It's imperative that this number aligns with the maximum output indicated on your charger. Should there be a discrepancy between these values, it's likely that you have the incorrect charger. Please inform us promptly if this is the case.
Should your charger indicate a green light but fail to reach a voltage within 2 points of the value specified for your charger, it may necessitate the acquisition of a new charger.
Voltage Percentage:
- 100% = 58.8V
- 90% = 57.12V
- 80% = 55.44V
- 70% = 53.76V
- 60% = 52.08V
- 50% = 50.4V
- 40% = 48.72V
- 30% = 47.04V
- 20% = 45.36V
- 10% = 43.68V
- 0% = 42V
What is a steering damper on an electric scooter? A steering damper, also known as a steering stabilizer, is a device designed to reduce unwanted vibrations and oscillations in the handlebars of an electric scooter. It enhances stability and control by minimizing the impact of road irregularities and sudden movements on the scooter's steering.
Why do electric scooters need a steering damper? Electric scooters, like other two-wheeled vehicles, can be affected by factors such as road imperfections, wind gusts, and sudden maneuvers. A steering damper helps dampen these external forces, providing a smoother and more controlled riding experience.
How does a steering damper work? A steering damper operates by using hydraulic or mechanical means to absorb and dissipate excessive forces that can lead to unwanted handlebar movements. It acts as a buffer between the handlebars and the scooter's frame, reducing the impact of shocks and vibrations.
What are the benefits of having a steering damper on an electric scooter?
Improved Stability: Reduces wobbling and instability caused by road conditions or sudden maneuvers.
Enhanced Control: Minimizes handlebar kickback and promotes smoother steering response.
Increased Safety: Helps prevent speed wobbles and improves overall rider confidence.
Scooting isn't something you are born with. You have to learn it, and there are many ways to do so. One of the most common ways, yet also the most painful, is by trial and error. Commendable as it may seem, it's not worth the time and definitely not worth the pain. But, there is a solution. Just read on, and you will be able to avoid many unwelcome surprises.
The first step to starting your adventure with e-scooters is to pick the right model that reflects your needs. But with so many options out there, it's easy to lose track of what matters:
Performance and range:Think carefully about how you'll use your electric scooter. Quick errands around the neighborhood need a different machine than longer weekend rides.
Built to last:You want an electric scooter that won't break down on you. Look for quality materials like aerospace-grade aluminum, good suspension for handling bumps and rough roads, and puncture guard tires that won't go flat every few blocks.
Safety first: There are no compromises here. You need reliable brakes (dual brakes are a big plus), bright lights for nighttime visibility, turning lights for signaling, and a strong frame that won't buckle under your weight. For more tips on protective gear, readour article.
Strike a happy medium: Choosing an electric scooter is always a balancing act. If you go for power and longer battery life, you will have to forget about it being lightweight and the other way around. So, remember to pick a scooter tailored to your needs.
Support and warranty: A good company stands behind its products and is there to help when you have questions or issues. Apollo is known for itscustomer service and warranty policies, ensuring you have support when you need it.
By paying attention to these factors, you'll be able to find an electric scooter that's not just a mode of transport but an integral part of your daily life. Here, you can find our picks of e-scooters for beginners.
If you want to learn more, please visit our website tracer scooter.
Alright, let's talk about safety tips every scooter rider should know. Think of this as the pre-flight checklist for pilots, but way cooler. Safety gear is your best defense against the unexpected. And looking good while being safe is a pretty sweet bonus.
Protective gear— First things first, your noggin needs protection. Whether you're cruising on an Apollo or any other scooter, make sure your helmet fits snugly and comfortably. In addition tohelmets, you might want to consider other types of protection, such as knee pads, elbow pads, or wrist guards.
Lights and Reflective Gear —Visibility is key, especially during those early morning rides or evening adventures. Most scooters, including Apollo models, come with built-in lights (both bright lights for visibility and turning lights for signaling), but adding some reflective gear to your outfit or helmet will help you avoid some nasty incidents.
Check Your Ride— Give your e-scooter a quick once-over before every ride, just for good measure. Check the tires for air pressure, test the brakes, and make sure the lights are in working order. It's like giving your scooter a mini pep talk before a big game.
The following should be on your takeoff checklist:
Know Your Route— Have a game plan for where you're headed. Familiarize yourself with the route and any bike lanes or scooter-friendly paths you can take advantage of, especially in cities, where some zones may be off-limits to electric scooters.
Pack Smart— If you're carrying a backpack or bag, make sure it's secure and not too heavy. You want to maintain your balance and keep your hands free for steering and signaling. Think of it as packing for a day at the beach – only the essentials.
After a while, you'll be going through the checklist in a flash without even having to think about it. With your safety gear on point and your scooter checked, you're ready for the off.
Now that you're all geared up and your electric scooter is humming softly, begging for a spin, it's time to talk about the fun part – riding style. But hold your horses. Whether you're aboard an e-scooter you've chosen as your steed, mastering a few basics will make the ride smoother and way more enjoyable.
First, find your balance. Place one foot on the scooter deck and use the other to push off gently. It's like the scooter version of taking the first step. Once you're moving, bring your other foot on board and stand with your knees slightly bent. This stance isn't just for looks; it helps you absorb bumps along the way, making for a smoother ride.
Steering with an e-scooter is all about subtle movements and confidence. Lean into your turns rather than steering with just the handlebars. Imagine skiing down a gentle slope and letting your body guide the scooter around bends and corners. It's more graceful and, honestly, a lot more fun.
Mastering the throttle is key. Start slow to get a feel for how your scooter responds. As you gain confidence, you can dial up the speed. Remember, it's not a race (unless you're actually racing, then by all means, go for it!). The real thrill lies in feeling the wind and controlling your vehicle's every movement. Apollo makes it easy by allowing you to set a maximum speed limit, so you never go beyond what is legal or comfortable for you.
Knowing how to stop gracefully is just as important as speeding up. Practice braking gently at first, using both the regenerative and mechanical brakes if your scooter has them.
Once you have the basics, you might want to try a few advanced techniques. Learning to hop off curbs or perform a quick turn can add excitement to your rides. These moves require practice and a bit of bravado but always prioritize safety and wear your gear.
Riding an e-scooter takes a bit of practice! Here are some common beginner mistakes and how to sidestep them for a smoother, safer experience:
For more insights on common electric scooter mistakes, check out our article here: Top 5 Electric Scooter Mistakes.
Alright, let's shift gears and talk about keeping your trusty e-scooter shipshape. Just like you wouldn't skip a spa day (because you deserve it), your e-scooter deserves regular check-ups and a little TLC. Here's how to keep your ride running smoothly, ensuring it's always up and running for your next ride.
Regular cleaning: First up, cleanliness is next to godliness, even for e-scooters. A quick wipe-down after rides keeps it looking sharp and prevents grime from building up. Use a damp cloth for the body and a soft brush for those hard-to-reach spots. Remember, water and electronics are not friends, so keep it surface-level and avoid deep-water dives.
Tire pressure:Just like with bicycles, the right tire pressure can make or break your ride. Check it regularly and inflate your tires to ensure you're rolling smoothly and efficiently. It's like choosing the right shoes for a marathon; you want them to be just perfect.
Brake checks: Brakes are your best friend when it comes to safety, so giving them a little attention goes a long way. Test them out before you ride, and listen for any unusual sounds. If something feels off, it might be time for a tune-up. Think of it as rehearsing your brakes for their big performance every time you ride.
Battery care: Your e-scooter's battery is its heart, so treat it with care. Avoid leaving it to charge overnight or letting it drain completely. It's all about finding that sweet spot, like not overcharging your . Regular, mindful charging keeps the battery healthy and your rides long.
Bolt tightening: Now and then, give your scooter a once-over, checking for any loose bolts or parts. A quick tightening here and there can prevent rattles and ensure everything stays where it should. Consider it a quick fitness check-up for your scooter, keeping it in peak condition.
Storage smarts: When you're not out and about, store your scooter in a cool, dry place to keep it safe from the elements. Extreme temperatures and moisture can be tough on your scooter, so think of its storage spot as a cozy little home where it can rest and recharge.
For more tips on getting your electric scooter ready for the season, check out our comprehensive guide here:How to Get Your Electric Scooter Ready for the Season.
Maintaining your e-scooter might sound like a bit of work, but it's really about forming good habits. Plus, it's a great way to get to know your ride better. Treat your scooter well; it'll be your reliable partner for many years.
If you prefer to leave this task to professionals with hands-on experience, you can take your ride to one of ourApollo Certified Shops. As our network is growing steadily, there are more and more places where you can get proper Apollo TLC for your e-scooter. If there isn't one already, you can expect one any day now. Stay tuned!
Heads up about e-scooter laws – they can be a bit tricky. In some big cities, to combat injuries, there are speed limits in place, or e-scooters are outright banned. It's always a good idea to double-check the rules where you're headed before you hit the streets, so you don't run into any trouble!
Here’s a guide that will help you to wrap your head around the laws and regulations of e-scooters in Canada.
It won't take you long to master your e-scooter with the tips and tricks above. Make sure you put them into practice and enjoy every minute of it. You're all set to go!
Contact us to discuss your requirements of electric winger. Our experienced sales team can help you identify the options that best suit your needs.