We accept bookings online. Although we provide same-day booking services, we strongly advise customers to book at least one week ahead for US domestic shipment, or two weeks ahead for international shipment. Booking ahead of time can be of great benefit as you can assess all the shipping services that are most suitable for you as well as the best price.
Shengtailuo Case &Bag are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.
To book online at our website LuggageToShip.com, you just need to:
1) Provide "from" and "to" country or postal code, select the shipping date and choose the type of baggage/box you are sending
2) Select the shipping service most suitable for you and login/sign up your LuggageToShip account
3) Fill in the shipping and payment information, and submit the order.
An order confirmation will be sent to your account.We will process your order and charge your credit card the same day or the next business day after reviewing your order. If your shipping date is within 10 days from the booking date, we will you the shipping document once we process the order. If your shipping date is 10 days or a later time from the booking order date, we will you the shipping document on the first business day within the 10-days timeframe. Please be advised that we are not able to create shipping labels in the carrier’s system 10 days (or more) before the shipping day.
If you are in the United States and submit your order 2 to 3 business days before the shipping date, we will try to mail you shipping labels and labeling supplies using FedEx standard 2- or 3-days service. A notification will be sent to you once we ship out the label envelope. This service may not be available for those orders with Basic service. Overnight and international label delivery services are available for urgent shipments, additional fee will apply.
For security purposes, our accounting department may request credit card verification. We may charge your credit card an amount between $0.2 to $10. The amount will be refunded to your credit card account within 48 hours. We will send you a notification with the charging time and the company name that will be display on your credit card or bank account statement. To reply to the verification charge amount, please follow these steps:
1) Check with your bank for the amount charged.
2) Login to your LuggageToShip account.
3) Submit the amount in "My profile", credit card section
If the amount you replied matches the amount we charged, your credit card will be verified and approved for use in our system. If the amount does not match, you will be asked to provide a new credit card for your order.
After your shipment is picked up, the carrier will measure the actual size and weight of each luggage/bag/box. Once the shipment is delivered, the carrier company will bill the shipping fee at the actual chargeable weight which is the greater of the total actual weight versus total dimensional weight. The formula to calculate the dimensional weight (pound) of your luggage is: length (inch) * width (inch) * height (inch) / 139.
If the final chargeable weight of your bag exceeds the maximum weight of the luggage, box, ski or golf bag type you selected, we must charge you for the shipping fee of the weight difference. To avoid weight difference fees, visit our Shipping Weight and Size page to find the correct size of your item(s). You can also use a measuring tape to measure each of your pieces before booking the order for a more accurate pricing of your shipment.
There are two reasons that you are not able to track your shipment:
1) The shipment has just been picked up, but the tracking information has not been updated by carrier - Please check back in a few hours.
2) The shipment has not been picked up yet - You can track the shipment after it is picked up.
Please contact us right away at 1-800-678- if:
1) Your shipment stopped tracking for more than 1 business day, or
2) There is no tracking information 6 business hours after pickup.
Our shipping expert will communicate with the carrier for an updating.
A detailed packing list with item name, quantity, and value of your shipment is always required by customs department of both export and import country.
If you are travelling and sending your used personal effects or sport equipment ahead, the customs of destination country may require your passport, visa copy and travel itinerary to confirm the goods are intended for personal use and have no commercial value or are not intended for other purposes. In most cases, this will allow used personal effects to enter the country without customs delay.
Occasionally, the customs of destination country may ask for additional documents based on the item(s) you are sending. We recommend customers to provide all information requested by customs in order to have the shipment released and delivered as promptly as possible.
Please contact us at 1-800-678- or us at if you have any question.
If you travel and send your used personal effects or sport equipment ahead, it will be a great idea to provide the customs authorities of the destination country your passport and visa copies. The customs of the destination country may require a copy of the consignee passport and visa to confirm the goods are intended for personal use and have no commercial value or are not intended for other purposes. In most cases, this will allow personal effects to enter the country without customs delay.
You can upload your passport and visa copy in order details page, passport information part.
If you are not comfortable providing us these documents, you may choose to omit it and provide it directly to local carrier or customs if they request it.
If you travel and ship your used personal effects or sport equipment, we recommend our customers to provide their travel itinerary to the customs authority. Clearing personal effects through customs is different from clearing a commercial shipment. The customs authorities will require proof that the owner of the goods intends to remain the owner. The easiest and quickest way to demonstrate that you intend to remain with the items is to show that you have travelled with them, or plan to do so in the future.
You can upload and fill in your travel itinerary in order details page, travel itinerary part.
If you are not comfortable providing us this information, you may choose to omit it and provide it directly to local carrier or customs if they request it.
Please be advised that our insurance does not cover:
- Any damage of the luggage/bag/box. FedEx, DHL and UPS consider luggage/bag/box as packaging materials. It is your responsibility to select proper and strong luggage/bag/box for the transportation. You acknowledge that Luggage To Ship is not able to file a damage claim only for damaged packaging materials (luggage/bag/box).
- Fragile items including any breakable or temperature sensitive items.
- Glassware including, but not limited to signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, and any other commodity with similarly fragile qualities.
- Electronics including, but not limited to laptops, cameras, personal computers, stereo equipment, personal audio devices, cell phones, TV.
- Antiques, collector’s items, precious metals and gems, works of art, precious jewelry.
- Any prohibited items listed in our terms and conditions.
If you are looking for more details, kindly visit Luggage Manufacturer.
- Any items damaged because of improper packing.
Please be advised our insurance does not cover the loss or damage arising from following circumstances:
- Acts of God
- Consequence of War or Terrorism
Check out terms and conditions for details.
Under the circumstances that your luggage/box is delivered damaged or broken, please:
- Immediately take pictures of damaged/broken package with shipping label attached.
- When you sign for the shipment, please write “received damaged/broken package” next to your signature.
- Take pictures of damaged/broken items inside package.
- Prepare a damaged/broken/missing item list with original purchase invoice.
- Contact us right away and provide related picture evidence.
The claim should be submitted within 3 business days from the delivery date. LuggageToShip will fill in the claim form on behalf of the customer and file a claim with the carrier company. Customer is responsible for providing all necessary documents and evidences requested by the carrier. This process may take up to 2-6 weeks, and LuggageToShip will update customer the claim result once the carrier confirms.
If the claim is approved by the carrier, a name and a mailing address is requested from customer so we can prepare the claim check. We will mail out the check within 5 business day after the mailing address is provided. If the claim is denied by the carrier, we cannot file the claim again with the same information without any new supporting documents.
Please be advised that we are not able to file a damaged claim if:
- Your luggage/bag/box is damaged while items inside are intact. FedEx, DHL and UPS consider luggage/bag/box as packaging materials. It is your responsibility to select proper and strong luggage/bag/box for the transportation. You acknowledge that Luggage To Ship is not able to file a damage claim only for damaged packaging materials (luggage/bag/box).
- Your package is intact while item was broken/damaged because of improper packing.
- Your package is intact while item was missing.
- The damaged/broken item is not declared in the item list (for international shipment).
- The damaged/broken item is in our prohibited/not covered by insurance item list.
Please refer to our Terms and Conditions for details.
In certain cases, your luggage/box may be lost in transit by carrier. LuggageToShip track and monitor every shipment and start investigating once your package stops moving. Carrier will try to locate your shipment. If they are unable to locate the package, LuggageToShip will file a lost claim with carrier right away.
The lost claim needs to be submitted within 3 business days from the estimated delivery date. You will need to provide the item list of what is inside the package and the value of each item, and purchase invoice or any proofs of evidence that supports the value. This process may take up to 2-6 weeks, and LuggageToShip will update customer the claim result once the carrier confirms.
If the claim is approved by the carrier, a name and a mailing address is required from customer so we can prepare the claim check. We will mail out the check within 5 business day after the mailing address is provided.
You can edit your order in your account any time before the order is processed. Once we process the order, a 20USD edit fee may apply. Please call us at 1-800-678- or us at for any changes to your order.
Once your shipment is picked up by the carrier, or you dropped off the shipment to a carrier location, your order cannot be updated anymore. If the change is absolutely necessary, we will try to discuss with the carrier but cannot guarantee the result. Additional fee will apply for any correction after shipping.
Items we can store and ship:
- Seasonal items not to be used in short term such as summer items; winter items not to be used in winter and summer, etc.
- Sports equipment such as golf clubs, snowboard, bicycle, surfboard, fishing gear, etc.
- Items unable to be carried during the trip such as additional luggage, gifts, meeting/business materials, etc.
- Relocating or moving items that need to be stored for short term and delivered later.
We cannot accept:
- Package over 72 inches in length, over 100lbs in weight.
- Items on our prohibited list
- Damaged, broken, and/or leaking box, luggage, and/or bag.
Please check our terms and conditions for details.
Bags made from a blend of materials or with components made of different materials can be harder to process at the end of their functional life. They may need more resources to produce.
Look for sustainable inks or dyes that are not petroleum-based.
Unbleached paper does not require as many chemicals as bleached paper. It is also more suitable for composting or recycling.
Contact us to discuss your requirements of School Bag Supplier. Our experienced sales team can help you identify the options that best suit your needs.