Colorado Springs's American Furniture Warehouse is located on the west side of I-25 and east of N Chestnut St. Customers enjoy the largest selection of quality, stylish home furnishings and accessories at the lowest prices anywhere, anytime. What's more, AFW is known to have the largest selection of furniture under one roof in the United States - not just Colorado. American Furniture Warehouse keeps costs low, so customers enjoy not only unmatched quality, but also unbeatable savings on brand-name furniture. Stop by the Colorado Springs American Furniture Warehouse and browse our huge selection of Bedroom sets, Dining Room sets, Sofas, Home Office Furniture, Entertainment Centers and so much more. We are proud to offer the best shopping experience in Colorado.
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PLEASE before you buy anything, STOP and read reviews, of what they are not telling you. I purchased a bedroom set, and a sectional, TV nightstand. The sectional is and has been a nightmare since they dropped it off on November 9th, . It was delivered with torn fabric, dirty, uneven manufactured pieces, chaise understaffed, almost a dent looking piece on the back of sofa and uneven loose fabric along the bottom back of the sofa. If that wasn't enough, I literally sat on the chaise for the first time and reached back next to the chaise looking for my cord, and screamed. A large piece of metal STABBED me and SCRATHED my hand. I have attached pictures. After reviewing the entire sofa there are 3 out of 5 pieces that have metal protruding out of the back rest of sectional. I thought it was through springs that broke but was informed today by my salesperson said that this does not have springs. So what is sticking out, she thought maybe a nail or a staple. It is not a staple and certainly do not know why there would ne nails sticking out. This felt like a metal sharpened spear head. They have a repair man to come out to fix and reupholster my brand new sofa that should still fall under the 30 day return policy. We'll not only will they not return, or credit me, they won't deliver a new sectional either. If you didn't know Ashley stores are individually owned a this store in particular is and under their own return policy (which is there is NOT one, you get what you get) they will tell you that you have a warranty. Who needs a warranty on day one, this was brand new. Not used, I am not even living their yet. I will update after December 17th when the repair man comes out to access the situation. That's what I was told today.
I was looking for a piece of furniture that is not much in demand these days (Corner TV Console) and although they had none available, the sales person , Paul S., went above and beyond to search their product databases, warehouses, etc ... to try to find one for me, which took a good deal of his time. And, although he did not find one, I spied a bedroom set that I liked when leaving and Paul was very helpful & knowledgeable with the product details, financing, deliverry, etc .. and eager to inform me that it was 50% off. And, because I needed a new mattress, he directed me to the mattress dept and put me with the mattress expert & store manager, Marissa, as this was not his area of expertise. Marissa was extremely knowledgeable and spent a great deal of time to explain the differences in the various types of mattresses and manufacturerers. Both Paul and Marissa provided excellant service and I ended up buying the BR Set, Lamps & Mattress and was very impressed with their outstanding customer care! Also, received outstanding delivery service! Because the home is not my primary home, I wasn't going to be there for immediate delivery. But I had plans to fly in 45days later and was assured that would be no problem as they could hold the items for up to 90says in their warehouse which was perfect. Even though delivery was very late (8:45pm), I was very glad as I had flown in just for the delivery and requested to be the last delivery of the day. I just didn't realize they delivered that late. I thought it was awesome. And, the 2 delivery guys were very helpful and considerate. They helped move my old furniture out and quietly and efficiently brought in and assembled the new furniture (Bed w/many bed rails), Dresser, Night Stand, and Mattress & Box Springs). I couldn't have been more pleased with the overall service from start to finish. It was a 100% perfect experience!
BUYER BEWARE!!!!!!I purchased a recliner at this store. The cost was .00. When I got it home it was broke. I have been fighting with them everyday to get my money back. They have finally given me back everything but 249.99 and told me I would have to pay 249.00 to ship it back. I am still working with my credit card company to get the rest of my money from them. I told them I am not paying to ship something back that was broke when I got it. I had to take it back to the store because they refused to pick it up. That also cost me money to rent a truck to bring it to them. I am finding more and more people that have had issues with them. I AM BEGGING YOU DO NOT BUY ANYTHING FROM THEM. They do not stand behind their products and when there is issues with them, you will have to fight to get your money back. They are crooked and very unprofessional. They will rip you off and their customer service is the worst I have ever seen. If you still decide to go there don't say you weren't warned before hand. VERY UNHAPPY AND WILL NEVER GO THERE AGAIN!!!!!!!! I just found out there are two Facebook pages dedicated to poor service and reviews from Ashley Furniture with one directly toward the Mishawaka location…Highly advise reading the pages before making a decision to purchase from here! Thank you, Maureen Gray New comment: From your response to my review it is clear that you didn't even read it. I have already brought the piece of junk back to your store. I am having to fight with you to give me back all of my money. You expect me to pay 249.00 to ship something back that was broke when you gave it to me. That is absolutely insane!!!! You are sneaky, underhanded and a con artist. Anybody that works there should be ashamed of themselves! I would never work for such a horrible company that rips off customers and treats them with blatant disrespect. You are all a bunch of dishonest people!!!!!!!!
Wife and I went looking for a new set for home and just like before we chose Ashley went in deciding where to start for a couch and even before we reached our starting spot an employee of the store came up to us and asked if we needed help and we said yes and told the person what we are looking for, we said a couch in the style of what we bought before and it just so happened that style was no longer being made so he asked us to go out to the tent that they had a sale going on and that they had something similar but in bomber jacket styling and I would probably like it so we went to look and immediately knew that is a good looking set so after a few minutes of talking to nick the sales person about the couches and chairs etc. We decided that we really wanted the set all three pieces and we are very happy we did buy them they look awesome and are soooo comfortable i just can't say enough about them they are awesome you will not go wrong I recommend ashley furniture to everyone who is looking for a new set of furniture. I will be going back very soon . Thank you to nick s and to everyone at ashley for the help you all are awesome keep up the good work see ya soon. Sincerely: Jerry and Lori H.
Kennedy was fantastic!! She greeted us right away and asked some questions to help direct us, offered some suggestions based on what we told her, but then she left us to check things out and talk about things. She checked on us periodically, but never hovered or made is feel pressured. When discussing pricing, she was super informative and got us a good deal. She was just super friendly and helpful without being pushy. We left to think things over, but ultimately came back less than an hour later. We were greeted by other members of staff who were very nice and friendly, welcomed us back etc. Overall, very good experience!! Update: when we got the sofa, we were told in store that it should arrive to their store location within 2 weeks, and then we'd be contacted to schedule delivery. After 2 weeks, tho, when I reached out to follow up, I was told that the couch was "very popular" and was on back order and/or that delivery would be delayed and we probably wouldn't receive our sofa until the end of July. We bought it on June 2. Obvs not ideal when we thought we'd be getting it much sooner. So I do feel like that could have been something that Kennedy could have mentioned when we purchased it, or could have notified us of whenever she found out. The reason provided was that they had a lot of orders over their memorial day sale, so the trucks were all spoken for. Which, ok, but also, Ashley Furniture is a nation-wide chain... if you're going to have a sale, maybe plan ahead and make sure you have sufficient trucks to be able to handle the higher product shipments? Either way, we weren't in an enormous hurry so it was annoying but not something we couldn't handle. We did get delivery 2 weeks prior to the newer estimate. So that was nice, but it was still over a month since we bought the couch and therefore at least 2 weeks after the time we were initially told. Delivery - We have an older house, so the doorways are admittedly a bit more narrow than maybe a newer house. The corner piece wouldn't fit, so the delivery guys offered to leave it in our garage so we could figure out how to get it down ourselves - which is fine and honestly not surprising. The other pieces they were able to fit down and get assembled. While doing that, tho, the doorway trim was scratched/damaged a bit. Again, not unexpected but I guess I would have thought they would have some sort of cushion or blanket to wrap over the furniture to avoid damage like that from occurring. Overall, very pleased with the delivery guys and their work! They were very nice, offered to try different ways to get the corner piece down, offered a few alternative options for us, and were appreciative of our understanding. They were on time with when they said they'd be here, and were done quickly as well. Overall pleased with our whole experience with Ashley Furniture and the delivery.
I will never purchase another item from Ashley Home Furniture store. Over the years I have spent thousands of dollars on bedroom, living room furniture and kitchen tables. We had an issue with their previous warranty company when after a year our table warped in one section pretty badly. They said though it was a 5 year warranty we could only use the warranty once. They replaced the table and 6 months later it warped again. We went in September to purchase a new couch. I had planned on the dark gray less expensive couch because we have 4 kids. I really liked the light gray couch which was more expensive. Our sales lady, the manager and front desk explained they have a new warranty company Furniture Care Protection that is so much better and they have “never had an issue or complaint!” I didn’t want the warranty / protection but they continued that they would cover anything, blood, make up, chocolate, etc. The staff talked me into the more expensive couch with the furniture protection. Not even 7 months later my 3 year old drew make up on the back panel. I called and filed my claim on time. Sent pics to the warranty company and then played tag with Monica for 3 weeks because you can never directly speak to someone. She finally responded my claim was denied for extensive damage and it won’t be covered. It is one panel on the back of the couch and arm rest. This was my concern from the start that they would pull this. I feel the staff at Ashley misled and acted in bad faith. They received a commission on their sales. I would have opted for the darker couch without paying the furniture protection price had I known it would be the same as the previous situation. I have tried to get his resolved with their parts department in Fort Wayne and the local Mishawaka store but they are unhelpful, using the warranty’s decision to not cover this. If I want to fix my brand new couch I now have to PAY: parts, service and trip fees!!!, even though that is what I paid for: furniture protection. It is absurd. I will be filing a complaint with the attorney general for both Ashley Home Furniture store and Furniture Care Protection. My concern is staff is pushed to get higher sales and commission and are getting compensated to push a warranty provider that does not deliver. BUYER BEWARE!!
When I decided to get my family new living room furniture, I didn’t think it was going to be as hard as it was. I was looking for something and to be honest, like all other decisions, I had no idea what I wanted! But Drew help me to the fullest!!! After going into several other stores on a Saturday, I made my way into Ashley’s and Drew was the first person to make contact with me. He took me around, showing me different items, listen to what I was looking for, and tried to help me. I ended up not being sure of anything and decided to call it a night. The following week Drew reached out to see if there was anything he could do to help, so I decided on the next Saturday to head back. Once again he greeted me at the door! I had been to a few other places, trying to find what I wanted and getting no where. I was about to settle on something I truly didn’t want. But Drew wouldn’t let me settle! He spent several hours with me (along with my son and brother) showing me all that Ashley had to offer! He discussed all my concerns and issues, and helped me find the furniture that I didn’t know I wanted! By time we were done with the order, they were closed! The following week, I discovered that the prices on the Ashley website were a better price than what was in store! So I reached out to Drew to see if a price match could happen. And guess what, HE MADE IT HAPPEN!!! He has followed up and made sure all was well! Even when the new invoice wasn’t showing up in my , he took a picture and texted it to me, so I have it! He is definitely the best Ashley has to offer, and if you ever decided to go to Ashley’s, go to the Mishawaka store and ask for Drew! He will go above and beyond for you! Also, y’all need to give that man the biggest raise! He has been helping me for almost a month now! I cannot wait to get my new furniture delivered! And for all my furniture needs in the future, I’ll be heading back to Ashley’s in Mishawaka and seeing Drew!!! Happy holidays and thank you very much Drew!!
Purchased a couch, ottoman and dining table in September, got it delivered and installed beginning of October. Installers were very nice and respectful and super quick! The only issue I have is that the ottoman that I received is half the size of the display model that I was shown in store with the couch that I ordered. We contacted our salesperson Rin, and let her know that the size we received was not the size of the one we were shown at the store. After some back and forth text messages and a picture, she left a voicemail saying we choose a smaller size ottoman due to price issues even though sizing and pricing of the ottoman was never brought up. We assumed that we were getting the ottoman that was on display with the couch that was purchased and that we talked about and instead received one that was half the size for $300. I feel like I was misled with purchasing the ottoman because I got something completely different than what we expected. We wouldn’t have bought this ottoman if we know it was going to be this size. We only wanted to buy the ottoman because it was big and now I’m stuck with one that was half the size and a lot of money. My only option now is to either keep the small ottoman, or to pay a $90 dollar restocking fee plus the difference plus have to take back/ pick up the correct ottoman! We had the items delivered because we do not have a vehicle that fits these items. If you decide to shop here make sure to question everything and take pictures and get model numbers to make sure you get exactly what you should dbe getting. I thought I was dealing with a very trustworthy place but now I feel scammed out of $300 dollars for something I wanted and didn’t get.
Only a 1 star because not able to do negative stars. This is the worst chain furniture store. BUYER BEWARE of the Grape Rd Mishawaka store. Not owned by Corporate, private owner. They have no furniture in stock must be ordered and once ordered you can not pick up in store so must pay a delivery fee. Once ordered it is your junk, they have a zero return policy. So if uncomfortable, non color matching from picture or what ever the issue is. You are stuck. It is interesting that they have. It is yours and be prepared for run around as you are directed to customer service in Ft Wayne only contact via . Hmmm wonder why that is??? Yet the Manager, Leon from the Ft Wayne Customer Service can call you and hang up on you as a customer. I guess he is in the wrong line of work "Customer Service".This is how the store does business. Ashley furniture on the website has a "Dispute Resolution Process" posted. Curious as to why they feel it necessary to cover themselves as it seems. 9/13/23 Update: Since Ft Wayne Customer Service, was not helpful. I was referred to the Regional Manager, who I am currently working with to resolve this matter. Finally made a connection with someone who is a professional and is working diligently, to help me. 10/18/23 UPDATE: Here is current status, Regional manager referred me to Klopensteins Home Rooms in Ft Wayne and refunded my purchase of my Ashley chair, to put towards a purchase of another brand of Lift Chair that would accommodate my wants and needs. Ashley line of chairs did not have any of the amenities as far as zone options in their line of Lift Chairs. After they offered me the Ultra Comfort Lift Chair as an option. Since I did not want to purchase sight unseen and untested for comfort, my options were to go to Fort Wayne and try or find a place more local that had one on floor to try. I found a furniture store in Plymouth, not local but closer than Ft Wayne. Tried the chair and was happy with fabric options and comfort and multi zones in this lift chair. Chair was delivered on 9/30/23 and for an additional cost of $1,016.49 I had a Lift chair. I loved!!!! It was comfortable and Ashley Regional Manager, Chris worked very hard and did everything he could to help me resolve the chair situation. Today unfortunately I had to contact service for the chair. The motor for the Lift zone is making noise and starting to fail. Customer service has been notified and responded quickly and has ordered the new motor from the manufacture. I await service. The chair has 5 zones with multiple motors.I am glad I had the foresight to buy extended warranty for this reason. Just didn't think I would be using the manufacture warranty for a repair so soon. 10/26/23 UPDATE; Still awaiting repair of the failed motor on my new lift chair. Had to send another to Ashley Service, Ft Wayne, requesting an update to when I would receive the repair of my chair, before motor dies completely rendering my lift chair worthless. Await the response it has been 6 days since I answered all of Ashleys questions and sent them manufacture serial number and photo of the remote. UPDATE: On 11/2 Ashley Service repaired my chair, it is working great now. This transaction has been an adventure, but Ashley has hung in there with me. Trying to make things right. We have finally arrived.Very long process so I will upgrade my star rating to a 3 STAR REVIEW.
I would never recommend Ashley Homestore to ANYONE. Walked in on a Friday evening and it seemed nobody wanted to be working but they’re open still for hours! We have a sale lady with us asking what we came in looking for and we (fiancé and I + our daughter) tell her we’re interested in a sectional so she takes us looking around at some they offer but the sale lady is cussing and when we had questions didn’t have answers. We did end up buying a sectional on this day. Cause we can deal with cussing whatever just a bit gross and unprofessional especially around a strangers child! But then wasn’t told that it would take WEEKS to be ready until they took our Money and of course they have a no cancellation policy. But we also purchased the **protection/ warranty plan** still have no idea what that includes but with dogs and a child thought it could be necessary. That’s not even the part that makes me say absolutely not ever again. I will never be buying a piece of furniture from Ashley Homestore again because you never hear from them and when you do it takes a least a week to hear back. I called to get an update on the sectional and it took 5 days to hear back! Then when asking a question on if I’ll know it’s ready the day that is supposed to be delivered to the store or before hand they said “once it’s in route to our store we will let you know” and I never got a call or text saying it was heading to their store where I was suppose to pick it up at. Then on the day they said it would be ready never heard a thing that day until I called at 4:30pm and they said it’s been ready ALL DAY! And they close at 6pm but if your not there by 5:30pm you can’t get your stuff you paid for!! And when I explained to the lady on the that I’ve had terrible service from the sales lady cussing, me not hearing anything about my furniture every Monday like the sales lady said. Never hearing it was in route and not being called the day it was ready all the lady in the could say was “sorry” Ma’ma your sorry isn’t fixing all my issue I had. Ashley Homestore take responsibility for your employees!
If you're going to shop here (don't!) and you're relatively inexperienced in shopping for furniture, like me, make sure you drill into your salesperson's brain (mine was Joe) EXACTLY what you want and confirm repeatedly that their order matches your expectations. Seriously, drag them to the piece of furniture and have them say out loud the exact term for what you show/explain to them (do it ten times!). I bought a couch wanting a chaise on my left side when sitting in it. This is apparently referred to as a right arm facing chaise, meaning it's on your right when facing the couch while standing. This was never explained to me during the sales process and so I received a left arm facing chaise. Regardless of the lack of any explanation, I physically demonstrated REPEATEDLY on multiple couches how I wanted the chaise to be to the salesperson. I also explained exactly what I wanted using the paper layout sheet they had. I even remember walking back to the couch mid order placement to confirm the pieces because I was concerned! They should have noted this as a right arm facing chaise and assured me it would be on my left while sitting in it. The delivery guys were great. One of them explained that it's not uncommon for salespeople to fail in explaining this (!!!). He assured me I could do a swap if I called in and he said he would note that a swap was needed. I called in the next day and my salesperson said he would have to call me back. No call back for a few days, so I finally called in, again, myself. Turns out with their no refund/exchange policy my only option was to pay a 30% fee (~$800 - NOT paying that!) to swap the couch pieces on a perfectly unused couch that just arrived. This for THEIR salesperson's mistake! I don't enjoy being a jerk and I very rarely leave negative reviews on ANYTHING (not sure I ever have). The part that bothers me isn't Joe's mistake (or misunderstanding). Aside from the mistake, he did a decent job. I'm just baffled there would be a 30% exchange fee given the mistake was on Ashley's end. "We screwed up but if you pay us more, we'll fix it!" I don't know if that's common practice at furniture stores but even if it is, it doesn't mean it's good practice. I'm in need of a lot of furniture in the next year or two and was pretty happy with what I found there but they've lost a customer now. I was even potentially going to buy extensions to the couch! Guess that $800 screw the customer fee is more important. Don't shop here if you want good customer service and take care that the furniture terminology matches your physical expectations wherever you shop. Good luck!
I ordered nightstands summer ‘21, paid in full, and was told it could be six months. Communication was very poor, I called repeatedly asking for updates, Christmas ‘21 came, and went, spring ‘22 came and went. Finally after 11 months, they arrived, one of the backs needed repair. They called several times saying they were repaired and I drove the 1 hour drive to find out they weren’t even there, they had been shipped to Fort Wayne. The next time they assured me they were ready. I drove over again, they were there, but nothing had been done, they said it was a miscommunication on their part in the shop. I talked to a lady in shipping who I later found out was actually the store owner. She was very rude and unconcerned about the issue (saying, oh, it’s only the back), and told me I should not have been called, that a new person in the office had done it. She also told me I should be glad I bought them when I did because they were now more expensive.They finally put some type of Bondo on the back and painted the bad spot and told me to come pick it up or I would be charged storage fees. I finally did pick them up because I was so sick of this store. I finally did pick them up, with a botched repair job, because I was so sick of this store. Extremely poor service and bad representation for the company. I would never deal with them again. They sell an inferior product at a premium price.
This is our second purchase at Ashley Furniture. The first time we purchased we had to wait 16 weeks to get our furniture after purchasing due to the pandemic pushing the dates back as employees got sick. This time around we were told the furniture would arrive within 4-16 weeks once purchased. Well we purchased the furniture in early August and every time we expect to get our couch the eta keeps changing. I will be surprised if our furniture is here on time for Thanksgiving. It feels like we were sold a sweet dream of our furniture actually showing up within 4 weeks. Of course they disclosed that it could be up to 16 weeks to cover themselves. I am curious to know if talking about how soon the furniture “could arrive” was just a sales tactic. I wonder how often furniture really does come within 4 weeks. I would think the employees would be use to this 16 week eta and the dates being pushed out every month would be more of the norm for them. That being said, I would have completely appreciated being told that we would be waiting 4 months before our furniture would arrive. If it would arrive early that would just be a nice surprise. Realistically, I feel that they knew that we weren’t getting our furniture in 4 weeks, not even 6-8 weeks, not even within 12 weeks. If you choose to buy from Ashley Furniture, I would expect to be waiting for 4 months. Also, I am glad that we opted out of their furniture plan as it doesn’t cover natural rips in the seems (which happened to us with our first purchase in less than a year). You would think that they would cover something defective like that. Instead, their furniture plan covers stains and other odd things that is to the fault of the consumer (as the couches don’t tend to stain themselves). Overall, I have been pretty disappointed with my experience with Ashley Furniture. They are nice when they are closing the sale but with their no returns and all sales final policy, consumers are left with a feeling of waiting and disappointment which leads to a very dissatisfied customer and overall experience. I wish we had shopped around more for something that we could rely on being here quicker, especially since we paid in full. Now the company has our money but we don’t have our product.
Edit to update: This is an update after having this set about 18 months. Please avoid buying anything Tyler Creek from Ashley. We purchased the entire set from tables and chairs to Buffett and more. Everything has had the finish chip off and some of the items it’s on parts we barely use. The chairs have had numerous areas where the finish chipped off and we have to use a paint marker Ashley sent us for that and the table top, which in my opinion is not a fix. We were told it was durable, high quality and would not do this. We have to have a table cloth in our table at all times. The chairs are also poor quality and not very sturdy. When I looked up the current reviews for these items the people who have this are experiencing the same thing we are. These reviews are since we made our purchase and if they had been like that when I looked them up in I would have never purchased this and the warranty is useless! Please stay away from Ashley furniture! If you do have to purchase from actually make sure that you get the furniture. We purchase furniture in October and it was not delivered in full until May . A dining room set was delivered in Feb and the other 2 large pieces were delivered and May . When the dining room, so it was delivered two of the chairs were damaged and they sent us seat replacement. One seat replacement came in August, and the other one came in September. In August we noticed our dining room table, which we mostly keep covered had quite a few scratches in it that in one day when we were not using a placemat. It’s very easy to scratch this service. We also noticed that a lot of the black finishing on the chairs and table, legs and off. We did not file a claim for the black finishing, but we did file a claim and it’s been a month and they are still putting us off. We purchased a warranty with. And there should be no reason for them not to fix this for us. Today something leaked from one of my kids lunch boxes onto one of our side tables that we for our kitchen. When I went to wipe it up, it look like it had bleached the quality is not good for these items we paid thousands of dollars for. When we made a purchase in October we told the associate that we were looking also a sets from la-z-boy but they would not be able to be delivered until January or February. She told me everything look like it would be in stock and we would have no problem getting everything by December. We made a huge mistake and we just want to make sure that it’s a little misleading and the all items look nice in the store, but they are very well made. We are still not even the items fixed with the warranty!! We just found out our claim was denied!! Do not buy from Ashley! Our warranty is completely useless money back, and we are filing a complaint with the BBB! I have sent an to the address. After doing research, I have read that many people have had the same problem with the warranty from Ashley. We even spoke to the store manager yesterday who told us that they hear complaints all the time. she even agreed with us.
I ordered a bed frame & side table in January. It has still not been delivered. When I purchased the set in store, the sales representative said it would be delivered in 6 weeks. She never mentioned it could take up to 9 months. Now when I call to see when it will be delivered they always tell me the end of the month & it never shows up. They also remind me that it could be up to 9 months, even though that was not what I was told when I made the purchase. I'm also not able to cancel my order. My daughter has been sleeping on a matress on the floor for 9 months now, this delivery time is unexceptable. Ashley Furniture needs to be honest with their customers at the time of purchase, not when the product has not been delivered in months. I would not recommend purchasing any furniture from this store. Update 1/10/23: I have still not recieved my order. It's been one year! Do I get updates from Ashley? NO. Do they take accountability? NO. I have to call every month to see what the status is and the estimated arrival date always changes. Conveniently the date changes to the following month so Ashley's leads me to believe that I just need to wait a few more weeks. When it doesn't show I have to follow up. Not once have I receieved a call with updates or an apology. I tell everyone I know not to shop with Ashley's. At this point I just want to cancel my order and look elsewhere.
Do NOT purchase anything from this store. This is a local franchise that carries the Ashley name and has access to Ashley wear houses, but that is where it ends. Save yourself the headache and purchase online. Don’t let the manager bait you into buying local. If you buy local, all sales are final. Online, you are able to make returns. If you buy local, there is no warranty unless you purchase one. Online, all furniture is covered by Ashley’s warranty. The manager will not tell you any of this. She’ll follow you around the store threatening you and begging you to please buy local because they are desperate for the money. Do this store a favor and buy online. Don’t make the same mistake I did and buy local. Our couch was broken after a year. And of course there is no warranty or any action from the store because all sales are final. That’s what prompted me to chat with Ashley Furniture online where I found out these stores are local franchises that purchase and resell Ashley Furniture using their branding and wear houses. It’s why you’ll have exponentially faster shipping times if you buy directly online from Ashley Furniture as well as all the other benefits of returns and warranties. Please save yourself the time and headache by buying online or finding another retailer. Edit: The response below is not accurate. There is absolutely no warranty on the furniture purchased locally. The store forces you to sign a sheet acknowledging that you understand all sales are final and there is no warranty. If you call the store and have issues with your furniture, the store manager will rudely point out you signed the waiver and knew you did so all sales are final and there’s nothing they’ll do. And if you point out the warranty is different online, they’ll rudely tell you this is a local furniture shop, not Ashley.
BUYERS BEWARE!!!! (7/26/22) Furniture arrived damaged. Spoke with manager Marissa, our only options are to accept damaged furniture or be charged a fee to refuse it and have new delivered. Kept giving me the excuse " with large companies it's just how it is." Delivery guy's whom I'm sure damaged it as I watched them playing with it in my driveway said "if you refuse and send it back it could take months to redeliver because we are so behind, I'm not going to lie to you like the sales people do." WE WILL NEVER GO THERE AGAIN!!!! absolute joke *****update**** 8/12/22 still no resolution or date to fix the damaged furniture that was delivered. There are currently 3 of the 5 pieces we purchased that were delivered damaged. ****update**** 8/18/22 RESPONSE TO OWNER Customers shouldn't be made to accept a damaged item, with the threat of having to pay extra shipping fees!!!! It was not my fault it's damaged upon delivery. Customers also should be given replacement furniture and not parts ordered. Now the integrity of our brand new sofa will always be compromised, at no fault of mine. Definitely will be seeking legal consultation. You Ashley Furniture are not committing to your end of the signed agreed contract. ****UPDATE 9/22/**** STILL NO RESOLUTION TO THE DAMAGED FURNITURE ASHLEY DELIVERED. My parents ordered furniture in June , 2 bedroom suits and full living room, All items were delivered damaged incorrect or missing pieces. ****UPDATE 10/12/**** Tentative date for repair 11/2/ For a repair guy to come refurbish the furniture we purchased brand new unused, and received damaged upon delivery . So much for the previous estimate repair date of "Late September" This place is a joke, please go elsewhere. Owner of this company is making millions off delivering damaged furniture, with no repercussions. ****UPDATE 11/9/**** Technician finally came to repair damages. Technician had the wrong fabric pieces, and damaged another piece of the sectional during repair. Technician performed service in my home, on my hardwood floors damaging them. So now we have a missing piece of the sectional, the repaired wedge looks terrible, left power recliner damage remains due to not having the correct parts ordered, AND MY HARDWOOD FLOOR HAS DEEP SCRATCHES. Contacted customer service immediately, currently we have no resolution to damaged items AND THEY CLAIM NO RESPONSIBILITY FOR DAMAGES TO MY FLOOR. 11/23/22 Service tech came again with fabric for the wrong damaged section again, and without the back to replace the armless recliner. 1/4/23 Service tech came again with the back to replace armless recliner, and still no fabric for the damaged left recliner. 6 MONTHS later, still no resolution. So much wasted time, and requests off work to accommodate their repeatitive mistakes.
I've never been to a furniture store that felt more like walking onto a used car sales lot. Check the price online before you come in! I came a few weeks prior during a sale and came back on memorial day hoping to get a similar deal and to see if delivery on a couch I wanted would have faster delivery time. I came in a asked for the same sales associate I had the last time since she sold me on the couch, which was a mistake. She was busy making a sale and we waited 20 minutes for her to finish (not exaggerating here). While waiting we noticed the same couch was $669 online while it was $899 in store. We asked if there was a way we could get a better deal in store and was essentially only told we could price match. Long story short they couldn't offer anything better than online could. When i mentioned it was cheaper only a few weeks ago Dixie got very defense and spoke over me that it was a few months ago and there was nothing else they could do for me. When I asked about financing I was initially told I could use my debit card, then it had to be my bank account and she really played up how complex the financing application was and needed to ask me the questions outloud because they needed more information than was on the form ????, so I said I would pay cash if I could get a better deal. The manager came over and said they couldn't do anything else and implied that obviously my credit was an issue. I've honestly never been more insulted while trying to shop for furniture.
I am still waiting on my furniture to come in. When I first purchased it in February I was told 4-6 weeks. They said it should be ready for delivery 4/4. I called THEM on 4/7 to check on delivery and was told it would be end of May now due to some pieces they are waiting on. I went back to the store early May to confirm this again, and was told it looked like things were luckily being pushed up to mid-May. That came and went with NO CONTACT from them. I went back again yesterday because it is the end of May and now it's being pushed out to early June. Again, NOBODY NOTIFIED ME OF THIS. The customer service staff I have spoken to have looked at me like I'm an inconvenience to their day. They looked bored and even just fed up with me being there. I didn't shout or say anything rude. I was rightfully frustrated but I know it isn't their fault. I get that there is a shortage in pieces right now and it's out of their hands. What I am annoyed with the lack of communication to the customer and any kind of efforts made to alleviate the frustration. On top of all of this I am still expected to pay for them to simply deliver the boxes to my apartment, and I still have to somehow get it up the stairs and assemble it myself.
I had a good experience selecting the furniture a few days before Christmas. However, I was not satisfied with how the delivery took place. I selected White Gloves delivery. On the day before delivery, I called Ashley and was told that the delivery window would be between 5:30-8:30 on Saturday evening. I arranged with my neighbor and my nephew to come by at 4:00 to remove the old sofa and love seat. However the delivery men arrived at 3:00 and I was not ready for them. Then they told me they had 25 minutes to move the new furniture into the house and by the way they did not think the sofa would fit in my living room. I asked them to bring the sofa in the house and all they could do was to leave it on the stairway. They also brought in the love seat. The delivery men left and my neighbor plus my nephew came by 15 minutes later. They took off the front door and closet door and were able to get the furniture into the living room. I complained to Ashley about the poor delivery service and Ashley told me, I could have followed the delivery men on their web site to find out when exactly they were coming to my house for the delivery. Ashley also told me they do not take off doors to get the furniture into the house, that was my responsibility. I think Ashley should at least give their customers a brief information sheet explaining those policies before the day of the delivery. I would have been more prepared. Sincerely, Mike Zengel
PLEASE READ BEFORE PURCHASING ANYTHING: We made an order of 12k in furniture back in May and we still haven’t received our full order. There has been such a lack in communication, it has always been us reaching out to them. They still don’t know for certain when we will receive our furniture even though we were quoted less time. Again, it’s been over 6 months and still have not received everything. 3/4 of our furniture we did receive was damaged. They did send a tech out to fix but makes everything such an inconvenience. Would highly recommend to go with another company. Their furniture is good quality but the service and communication is very poor. UPDATE1/12/-after doing what was recommended in their response, nothing has been done besides telling us that our furniture should be here December or by Jan . WE ORDERED THIS MAY . It will almost be a year and still not a complete order and no sort of compensation UPDATE 6/7/- we’ve talked to several managers and staff with no success. We’ve tried to cancel an item that we have yet to receive since now it’s over a year and we were not allowed to. So then we asked for store credit instead so then I can purchase a set of couches (dumb), they agreed but when checkout came they tried to charge shipping $150. Even though our original order was supposed to be free shipping for all items. We couldn’t come to an agreement, (the principal, not the money), so here we still wait for our bar cabinet. Now it’s been a year and a month.
I could not recommend Ashley Homestore any less. The salesman I had did not have a clue about any of the products I asked about. I bought a dining room table and 4 chairs. The salesman insisted I was buying 2 sets of 2 chairs (totaling 4). When the table and chairs were delivered (3 months later), I only received 2 chairs. The person who did my delivery was also the same salesman. I don't know if he was demoted in between or just helping out. He said he would look into it and call me back, which he didn't. I called them back a week later and they said they were going to order the other two I was missing. I called two weeks later to ask the status, and he had forgotten to place the order and told me I would have to pay for the other two chairs, as I only purchased two to begin with. He transferred me to a manager who said I would have to purchase the two chairs and wait at least a month before they would be in. I told her I was not giving them anymore money and that I would just buy the chairs of Amazon. She said I wouldn't find them on Amazon, which I did. Ordered them on Friday and received them the following Thursday. Poor communication, and poor customer service. BTW, the dining room table and chairs are very nice, but not worth the hassle.
Bought sofa sleeper from what I thought was a sales individual Feb made myself clear if I could NOT get it within 12-14 weeks I was NOT comfortable purchasing the piece, She (Jordan) ASSURED me we would be one of the first in line to get an order. And she ASSURED me she would stay in contact and keep me informed with updates. Well after a couple weeks NO calls or text, no return call after I called asking, nasty customer service explaining “they had 14-16 weeks delivery” then another few weeks, I called spoke to manager explained I opened a business but could NOT open my doors to my business becuz I did NOT have my sleeper sofa and was told they would at least work with me to help, again NO return calls and NO HELP, another couple weeks spoke to another manager, Matthew who was nice at the time trying to help saying they had NOTHING to sell and had NO idea when my couch would arrive becuz it keeps getting pushed further and further back. After going out of my way to find a solution, had Rent A Center destroy my brand new home trying to get a couch inside so I could open my business, and then finally had to break done and buy another sleeper sofa at another furniture store instead of loosing $500 a day...called Ashley’s back after the allocated 16 weeks per my contract and said I wanted my sleeper sofa CANCELLED, was told NO it’s not possible. They have no couch for me, NO idea when it will be there and ZEEO solution and I’m Suppose to keep my business closed until WHO KNOWS WHEN. Never again will I buy from Mishawaka store. They are now refusing to give us our sofa
UPDATE: Ashley responded and it is obvious they need help with reading comprehension. I did contact their and was presented with unacceptable service that I declined because based on other information in my review made any claim that they "care deeply" a relative joke. It also appears that the canned response now has a field for "fill in reviewer name, here". Original: Please notice that I have over 220 reviews and am very fair in my ratings. Also notice that of all those 5 star reviews Ashley seems to have, a large number have no text and 90% or more are reviewers with one or two reviews. Seems like Ashley encourages people to say they are great. They are not great. The sales experience was ok and the couch looks decent. BUT after the sale ASHLEY DOES NOT CARE ABOUT YOU. Make sure you ask about the NO RETURNS policy BEFORE you hand over any payment, read the back of what will be the sales sheet. If you are lucky enough to get furniture that is acceptable, good for you. When I picked up the couch on a Saturday morning, they asked that I sign for it while they were looking for it in the warehouse. DON’T let them do this to you. VERIFY that the furniture they bring you matches your sales receipt AND examine the entire packaging for damage. I got home after a long drive to find after unpacking nearly all the couch that they gave me the wrong couch. I called them and they found the correct couch so I went back to get it. Not one apology from anyone there. Then I made sure that the one they brought out was correct to the sales sheet and the guy seemed offended and said he double checked. Well you didn’t last time. So I get home and after getting all unpacked I found that the lower portion of the frame was broken through making it unusable without repair. I called the store and was told that all the managers were too busy to talk to me, a frustrated mad customer. I have to deal via only with the service people even though it was damaged in their warehouse. So, I send the on Sunday. They wait until 4:15pm Monday to reply to tell me I must bring the couch to them at 10:30am the next morning. They don’t care, as a lot of people work at that time. I told them that is unacceptable and that is when I find about their scam policies. I said unacceptable, they responded 2 days later telling me same thing. So, I repaired it myself because any place that is that incompetent with customer service must be incompetent with repair service as well. NEVER BUY FROM THIS COMPANY.
I purchased a dining room set from them September of . They told me that they are behind with getting the merchandise in due to covid. The latest that I was supposed to have my full dining room set was end of December of . They finally notified me sometime at the end of January that my table and some of my chairs were in. I was still missing the two captains chairs. I told them I need them I have been waiting for a very long time. They told me I should get them beginning of February of . It is now March of and I still don't have my two captain chairs which I paid a lot of money for!! They refuse to refund me the money for the captain chairs, stating that they are made specifically for me. They were the ones that they had on display. I did not change ANYTHING so not sure how they are custom made. I would have NEVER bought this set from them if I would know that I have to wait 6 MONTHS to get the complete set!!. THIS STORE IS RIDICULOUS!! GIVE ME MY MONEY BACK FOR THE TWO CAPTAIN CHAIRS!! That's all I ask! Not to mention one of the chairs we did receive was broken. My husband ended up fixing it because we were afraid of waiting 4 months for a replacement!
Initially in the store we felt like she had our best interest! We were in the store for hours trying to buy a new mattress..she told us she would include the pillows..mattress cover and we had a 10 year warranty on the base and mattress...as I thought it should be, being $. when it came time to sign the purchase paperwork...she didn't go over it in detail making us aware she wasn't "throwing in" the pillows and cover but it was actually at a discounted price which if we would have been told we would have declined initially! She was on the taking care of someone else's order while we were still waiting to sign after asking to take off the sheets and pillows. She never discussed when we would have to pay our remaining balance...what the payments would be or anything. We had been there so long at this point were just ready to leave! We get home After looking at our paper work to try an find out what the payment would be ..we noticed we were charged $600.00 for a protection plan that already comes with the mattress an base we purchased thru the mattress company!! Why would we need 2? Then when we called the store and spoke to Felicia to ask for the charges to be removed she became rude ..talking over my husband..told im if he'd listen to her he could comprehend what she was saying..she didn't want to hear anything but wanted to be heard..she was talking aggressively and seemed upset that we were asking to not be double billed. She began to tell us they don't give refunds but we can take them to small claims but we won't win..No one does she said. Why would she say that? Almost to say I got you and theres nothing you can do.. We're spending OUR money..initially she told us $ out the door..when get the invoice and it say $..due to the add ons she put on our bill that she claimed was "thrown in" ....just watch the verbiage when she speaks because it doesn't mean what she says! This could have been an easy fix..instead she was rude and lost customers! Very unprofessional! We will tell everyone about this experience!!!
Make sure you take measurements of where you’re putting the furniture... especially from floor to ceiling! Not just wall to wall. This was my first experience buying new furniture. I had to furnish my living room and dining room.... everything! I bought it all from Ashley. At no time did the salesman ask if I had measurements of my home. I t didn’t even occur to me... my stupidity... ignorance regarding the purchase of furniture. I bought a counter top height dining room table and 6 chairs. Too big for my dining room. Yes. It was My mistake. I offered to pay the restocking fee for an exchange. They were willing to exchange the table within 7-days but not the chairs because they were delivered a month before the table. Make sure that everything is clarified at the desk when you check out... EVERYTHING!! I switched my choice of coffee tables and they didn’t apply the difference to the swap. Yes... I paid a restocking fee. Eventually, my salesman was able to make them realize that they made a mistake and I was issued a refund for the difference... they wanted to give me store credit?!?!?! For what??!! I bought everything for both rooms... even a huge canvas for my living room wall! A few thousand dollars and 5 months later (Delays due to Covid-19 were written on the receipt), I have completed both rooms... all Bolanburg from Ashley ... it’s beautiful and I learned a very important lesson... the hard way. Honestly, it took me a year to decide what I wanted and I got frustrated. So, I just went in and told my salesman what I DID NOT want! Was easier... His name was Jon Howard and I highly recommend him... or Matthew... absolutely no pressure and they are there to assist in your purchase... just not for a first time buyer. Live and learn ????
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Went into Ashley Furniture Mishawaka to purchase a sectional in which I have never done before. I was approached by a salesman who was helpful during this process showing me different sectionals. I inquired about delivery times and he stated delivery time was going to be 4-6 weeks. I left and was going to have my husband go in at another time to see what he thought. He ended up going in and he was able to explore what Ashley Furniture had to offer. A few days later, I came back in and my salesman was not there. I brought a physical drawing of my living room with all dimensions. I also brought in pictures I had taken so the sales person could see the layout. I did not get the gentlemans name but I could surely point him out if need be. He looked at the layout and said a certain one would fit better in my room. I asked (also had my daughter with me) again if he was sure it would fit. He ASSURED me that is would be fine. This gentleman then told me delivery time would be 6-8 weeks. I left the store and was going to come back on that Saturday to make the purchase. Saturday July 11, I came back in and again, my salesman was not there nor was the gentleman that helped with measurements. So a lady claiming to be the store manager was there. I told her that I just wanted to place my order. This time I brought my other daughter with me. After taking my information, I asked her when delivery time was. She stated 8-10 weeks, 3 times now i have been given a different delivery time. I gave her my payment. No sooner did she run my payment and the paper print out, she said “ut oh.” She said now delivery was 10-12 weeks!!! I told her I wanted to get my money back because I needed it sooner than that. She then explained all sales are final and I could not get my money back. Mind you, this delivery question was asked 3 times! AFTER she ran my card the time changed AGAIN! I left there in disbelief. I was also asked if I would like my furniture delivered and I said yes. So I paid an additional $79.99 for that. On delivery day, 14 weeks later, 2 gentleman came an hour before the delivery time window (no prior call ahead, they just show up) and literally dropped my furniture in my front yard and wanted me to sign the receipt. It was early and still dewy out and the thank goodness the furniture was covered in plastic. I looked at them and asked why they weren't bringing it inside and that I would not have any help until late that day. And that I paid for delivery and never in my life have just had furniture dropped in my yard. He explained there were different delivery packages and I didn‘t pay for the delivery that included bringing it in. This was NEVER discussed with me at the time of purchase!!!!! I begged them to bring it in and offered them $20 in which they took it. Again, beside myself. I will say I do like how it looks. Except for the fact IT DOES NOT FIT! There is literally a 14 inch walkway between the furniture and my wall which is the ONLY way to get into my living room! I am livid that after the time I took taking pictures, making the layout and asking several times if he was sure it would fit he reassured me it would! I had an actual designer come over to see if she could make sense of it and she could not and that I needed to call Ashley furniture ASAP. So I did. I spoke with store manager and explained to her what was going on. Her response was “you signed the paperwork,” I said this is your solution? She was rude, snarky, condescending and VERY Unprofessional. She kept referring to a lady by the name of tiffany saying she was my saleswoman and said she helped me but the end decision was mine to purchase . A female saleswoman NEVER helped me. I explained to her I could not use this furniture, and I had no way to get it to work in my living room. And all she kept saying was “You signed the paperwork.” I asked to speak to a higher up and her response was “I am the higher up honey.” I hung up the . I will never in a million years do business with this company. Ever.
My husband got out of the Marines and we sold everything because we couldn’t bring our furniture with us. We bought our new house and had no furniture so we went to Ashley’s on August 8th. While the shopping experience was stress free and we got everything we wanted - after has been nothing but. Adrian was our salesperson and gave us an ETA of September 19th. He told us that this date was with COVID in mind and it may be the first week of October if we didn’t get it on the 19th. Both my husband and I understood that with COVID we wouldn’t get our furniture as quickly as we wanted. We agreed that we could wait that long and bought our furniture. A few days later we get a text letting us know that our furniture would not be coming until late November early December! That was a drastic change from the September 19th we were given. We went back to the store to cancel our order. Of course they said all orders are final. And I was upset and I feel rightfully so. I felt they gave us the September 19th date to just get the sale and knew it wouldn’t get to us until late November early December. But Adrian made it seem like my husband and I were entitled and that we didn’t care about the workers working during COVID. Of course we expect delays during this time but not months. And I feel entitled to get the furniture we bought in the time frame they gave us. Maybe that does make me entitled. They even told us that they had customers who ordered furniture in June who hadn’t received their furniture yet. I would have liked this information before I bought something final sale. So the lady behind the counter (I can’t remember her name) said she would contact their manufacturer. We get a call saying that our furniture will arrive on September 29th. Time went by and the 29th came and went and no furniture. I call again and they said by mid October. I call again when mid October came. I was told it was blocked off for delivery the last week of October. Last week of October comes and go. My husband calls because at this point I’m done. They tell him looks like it will be here mid November. You get where I’m going with this. My husband calls again, “oh it looks like your furniture will be coming late November.” The last time my husband called they told him all of our furniture will be here by the first week of December... we still have no furniture and as of today December 8th we still don’t have our furniture. And what has me so angry is after the call in mid November the lady on the said “It looks like you will be getting your furniture on your original ETA of late November.” I told her my original ETA was September 19th not November. At this point I feel they were just telling my husband and I those dates to pacify us. I just want my furniture I bought. I will not shop at Ashley’s again. I’m filing a BBB complaint and a consumer complaint.
Should’ve checked reviews first. Bought a coffee table and 2 matching end tables on September 20th. My wife, daughter and I all swear we were never verbally given an estimated date of delivery. (We bought a sectional at Macy’s a couple of weeks before and we had it delivered within two weeks.) We were never verbally told when our items would be delivered. After a couple of weeks, my wife looked at the receipt/contract and saw a “tentative delivery” date for Nov 5. We thought that was already a long wait (roughly 6 weeks) but we understand things are hectic with Covid and just accepted it. Yesterday however, my wife received a notification stating estimated delivery was around Thanksgiving. This will be approximately 2 months after our purchase, (if it even gets delivered then.) Reading another review from 3 weeks ago; they’re still waiting for a couch they purchased in JUNE!!! My wife tried to reach out to cancel our order because we didn’t realize the wait was going to be this long. The salesperson adamantly claims she told us it was going to take up to 12 WEEKS and that ours is a “special order” and cannot be cancelled. Again; unless me, my wife and daughter are deaf, she never said anything regarding a delivery date. We all specifically remember asking each other in the car when we left if a date was mentioned. We all agree we weren’t told anything, so we figured it would only be a couple of weeks like it was with Macy’s. Nope. In short: I would not recommend giving them your business. Taking someone’s hard earned money (Yes, we’ve already paid) and making them wait 2+ months for their purchase?!?!?!? That’s just bad business. We’re crossing our fingers, hoping they don’t go out of business before then. Pretend this place is Covid, and avoid coming into contact with them. They don’t even deserve 1 star, but Google requires me to give one. I will be having my wife and daughter create a Google account for the sole purpose of also leaving a scathing 1 star review for this horrible establishment. They do not deserve a 3.8.
My husband and I shopped at the Ashley Furniture store in Mishawaka, Indiana on 10-3-20, and we had the BEST experience ever!!!! Our sales associate who helped us was a wonderful young man named Cameron!!! Earlier in the week I had called the store to see if they had the 2 sofas I found online and Cameron was the lucky one who answered the , or so I thought, because actually I was the lucky one!!! Cameron confirmed for me that they had both sofas he asked if I had a cell number he could send pics to so I gave him mine and he did just that. We communicated back and forth for a bit but I wasn’t able to come look at them til later in the week. Cameron was very respectful of that and he waited to touch base to let me know that now the sofas were on sale, at that time I let him know I had the all clear from hubby that we would be in sometime Saturday afternoon!! We arrived at the store and from the very beginning we just had the best experience!! Cameron knew from the first moment he saw us what I wanted and went straight to it!! He let us shop and was not overbearing trying to sell me something I didn’t want. When all was said and done we got one of the sofas we went in for along with a leather recliner for my husband and a new bed (we upsized to a king!!!!) one of those tempur pedic beds with the dual control bed frame (yikes we are grown ups now!!!)
I would have gladly given Ashley a five star review had this simply been based on the quality of the furniture. The items we purchased were easy to assemble, though one item did come with a wrong spacer but since it was in an unseen place, we made it work. If this review were based solely on the customer service from our salesman, it would have been MUCH lower. The salesman we had was of no help after he had our order and gave us an unrealistic time frame for our order to be in. He never returned our calls nor did he assist when he saw us in the store multiple times after placing our order, to get answers. He actually avoided us. I personally wouldn't allow him to receive the commission from our order. I understand the delay due to Covid, but the lack of communication was my biggest issue. I would have gladly been understanding had I felt that the communication I was receiving was honest. I don't believe we should have had to drive to the store four times to get answers that could have been handled with a call. This is where I believe our salesman failed us. The manager apologized profusely once she became fully involved. Though she did try to "buy my silence." The last two times we had to go in, she asked my fiance what it would take for me to take my review down or change it. The owners don't like bad publicity. Apparently a $50 gift card to shop their store again was supposed to make me change my mind. (Never did get a credit on my account like I was supposed to.) After learning others have received the same service, I won't be going back or buying another piece of Ashley furniture. I am glad I have my items and no longer have to deal with this store.
i would not recommend purchasing anything from this store they lied and deceived my husband and daughter with a 12 months same as cash bargain and then tacked on 350 $ worth of fees. they were charged 99 $ for a warranty when they were told it was 79 $. when I spoke with the manager she basically called me a liar and said the man who sold this would never have said that . that a deceiving man I am sure all for commission. They also charged my daughter 130$ for a mattress cover she did not ask for. When they were called about this they stated she had to purchase it for the warranty. They would not return this and the manager said they had to pay for the interest fees up front nothing could be returned or changed. Actually I ended up paying for the interest fees up front is what happed. The bill was 350$ more then it was supposed to be. I was told too bad the deal was done nothing could be changed. I was told the chair I ordered would be delivered on 6-9 as it was purchased on 5-23. Each week we were told it was not in yet. It was finally in on 6-19 . we picked it up on 6-20 we had the chair 1 day and it is already broken. I called them today and was told that i needed to bring the chair back for the technicians to look at it . they would not pick it up or come to the house as we did not have it delivered and pay a delivery fee. My spouse and daughter were told it would be delivered to the store as they did not have delivery ????? I informed them I Was sick and had to rely on family to do things for me and did not know when I could return it. the lady just stated "well call us when you can bring it back" I told her i recently had chemo and had no immune system and was to stay at home and she did not care. I spent over 600$ on a broken chair and now I have to find a way to take it back to them This is the worse place I have ever done business with and anyone who purchases from them beware. They lied to my spouse and daughter from the beginning, and now I have an item that is brand new and broken. such bad business and customer service .
Nice selection, I found multiple dining room sets that I liked so that was a plus, though none that were quite what I was looking for I went another direction. Unfortunately, it took 45 min for an employee to offer to help, probably because I was bummy that day and apparently didnt look like a "serious furniture buyer" and I one point I was kicked off the kiosk while attempting to see additional options for a set I was interested in by and employee named Basia so she could show her customers a living room set. The staff member that did end up helping me (Ally E.) was very polite and helpful. I ended up coming back the same night and with my husband and we purchased the Bolanburg counter height set with an additional bench. My biggest disclaimer for shopping her though is to be sure to shop around, even their own website, before you commit to buy as I did not know that this store has an "ALL SALES FINAL" policy and that just doesnt sit well with me. Apparently all stores set their own return/exchange policy and it differs from online purchases. Furthermore, I feel we wouldve saved by buying online as there is a 7 piece option available that wouldve saved us buying additional seating separately but we were not told that was an option. We did purchase the protection plan that is supposed to cover us for 4 years so hopefully if there are issues they will be taken care of. Also, expect 4-6 weeks for delivery.
On the evening of Nov. 30th, my husband and I went to Ashley's HomeStore to purchase a media stand. We saw a few advertised items online and were excited to see them in person. Unfortunately, we left empty-handed. We were not greeted upon entering the store. An associate made eye contact with my husband and turned his back on us to engage another associate. We spent 15 mins looking at a stand. No one acknowledged us during that time. An associate walked in front of us on two occasions without asking if we needed help or even excusing himself as he walked between us and the stand. We moved towards the front of the store where we found the perfect stand. What looked like a dirty sofa cushion was propped up against it. There were several associates sitting behind a desk. They watched as we moved the cushion to access one of the stand's doors. We spent a few minutes looking at the stand and still, no one acknowledged us. It was moderately busy but there were clearly SEVERAL associates who were not assisting anyone. We decided to leave. Two couples entered as we exited the store. We decided to watch their experience with the associates through the window. Within 10 seconds, both couples were greeted by associates. The clear differences between the couples and us were that neither of them appeared to be a younger interracial couple - like us. I do not believe that any of the associates are necessarily prejudice. However, I do believe that they have a subconscious bias formed from the many stereotypes plaguing our society. I highly recommend additional training to help address this bias (this is not the first complaint of this nature...I noticed a very similar review posted approximately a year ago). This was my first, and it will be my last, experience with Ashley HomeStore.
I'm having a horrible experience with this store. Friday, they sold me a chair for $850 last night. 2 hours after I purchased it, I saw it online (not on sale and not marked down) for $620. I called them first thing the next morning to ask why this was. They told me some story about "not price matching during the current promotion" and that "all sales are final". I spoke with the sales rep who helped me with the purchase and he lied to me about who was the manager, giving me an erroneous name and told me to call back and just ask for the "floor manager". I did that. The names did not match, and when I did talk to someone else, finally, I was told they were "too busy" with the "sale" to have a manager take time to call me back. I was told to call back Monday. They are being so unprofessional. They won't listen, they won't take time to talk to me, they won't honor their pricing, they will not cancel or price match their own website. [ UPDATE: Don't believe for a second they will "work it out with you". I talked to their custom care people numerous times who told me repeatedly that I was out of luck and ended up having to initiate stop payment on my payment. They disputed it and at the end of the day I was forced with either picking up a chair I didn't want any more that I paid too much for, or paying $900 for nothing at all. So I picked it up. Every time I sit in it I think about what an awful experience I had with these people. DO NOT DO BUSINESS WITH THEM.]
Really wish I had read all the bad reviews and the complaints that have been lodged with the Better Business Bureau before we purchased from this company. No problems purchasing furniture, experience was rather pleasant, no complaints in that department. The minute you sign that contract and walk out that door is when everything goes south. Two weeks ago we purchased a leather couch and love seat. A little bit pricey, but for 48 months no interest financing, seemed to be worth it in the long run. Got home, searched internet and found furniture cheaper many other places, even Ashley's own website. Read their policy on price matching and called them to see what they would do. They tell us they actually don't honor their website policy, they said each store is independent, even though on South Bend's Ashley Furniture website, when you click on their terms and policies, it takes you to Ashley's corporate policies. Okay, we tried, we probably should have done more research, our bad. So we set up delivery for Wednesday November 20th. The night before we follow the instructions to check on our delivery and nothing is in the system. I text our salesman and he tells me we can't do it until the day of. Next morning, day of delivery, the day my husband took off work specifically for furniture delivery, we follow instructions and still no information. After many many calls, we find out our delivery was never even set up. Salesman says it's the girl that was supposed to put in orders fault, she tells us it wasn't ever going to be delivered until December 4th at the earliest, even though my receipt says estimate November 20th. Husband drove to South Bend to speak to manager personally after texts, calls and lots of runaround. Mind you, we got rid of our sectional because Ashley won't move anything when they deliver your new furniture. It is less than a week before Thanksgiving and I HAVE NO FURNITURE to seat my guests on what is supposed to be a relaxing day with loved ones. We did get an I'm sorry, so I guess I should be thankful for that. We can't cancel our order for what reason I'm not sure exactly because every single person associated with Ashley tells us something different, and we were offered nothing, not even our delivery fee refunded, which you would think at the very least would be something a legitimate business would do. I have so many things to be grateful for and there are much bigger important things to worry about than furniture, but for one moment on Thanksgiving I hope everyone involved in this pass the buck operation takes a moment to reflect on their actions. People, please do your research before throwing away your hard earned money on this companys smoke and mirrors. Happy Thanksgiving.
Horrible customer service. Buyers beware. First we ordered an end table that was delivered with a bubble in the top. We called to report it. They sent out a service guy (that’s right if your furniture is delivered damage they just send someone to “fix” it) who took only the top of the table and left the bottom with the four legs in the middle of our living room. This happened at the beginning March. Fast forward to May we still do not have table. The lady in Fort Wayne tells me she’ll look into it and get back to me. A week goes buy and still no word. My husband spends 4 hours talking to various people from the store, the repair company, and corporate to find out they couldn’t fix the table top and would need to order a new top. We have to wait until July 27th for it to be delivered. We returned two end tables for them to take 30% off for restock fee. Fine. But when we go to use the credit we can’t use any sales discounts etc. All they can say is they encounter this same frustration all the time. Not one sorry. Not one thank you. We spent a good amount of money with this company. We purchase the McCaskill leather sofa and love seat with the wedge powered. Mallacar coffee table and end tables. We also purchased the Besteneer server. We paid cash for it all. Our credit for the end tables should have spent the same way our cash did. All I can say is I’m glad my credit is spent. I will never step foot in this store again. And I will tell everyone I know this isn’t a reputable company with poor customer service.
Initially I was impressed with how easy it was to purchase the furniture I was interested in. Unfortunately, that first impression diminished once I put my furniture together at home and found that it did not function as it should. Brought everything back the first time to have them fix the issue, came back a week later to pick it up and take it home. Once I set everything back up it still had the same issue. Called them to inform them of the situation and they told me to bring it back, so I did (mind you, this is a 40 minute trip one way for me). A month later they let me know it was finished, came back out to pick it up again, and tested it this time to ensure the problem was resolved, but it had not been. So they told me yet again to just leave it at their shop so they can get it figured out. Came back a couple of weeks later and problem was STILL not resolved, plus additional scratches had been put into the furniture this time. I finally just gave up and took it home because I was tired of wasting my time and gas money on continuously driving out to their store just to find out nothing had been fixed. Good communication and promising service is key to properly running a business, and this is obviously not displayed at Ashley Furniture.
Very dissatisfied With service after they got my money I was told that I would be kept in the loop and I would hear from my sales person within the next week of buying my couch and never heard from her and I got a call about delivery when I didn’t ask for delivery so than my couch was delayed even longer the lady on my said she would take to manger and get back to me well that never happened days went by and no one called to let me know what was going on when I called I was told they couldn’t tell me when it would be in we will call when it’s in ... but again week or two went by and nothing so I called again and I was told the same end of August and we will call you ... well I would call and get places on hold which is fine if they tell you that’s what’s happening not just answer and put right on hold without saying anything very rude and this happens to me a number of time I almost called and canceled my couch because I felt I was getting the run Around about it and that they just wanted my money and who cared when the couch came in and the sales person said they had texted me when she hasn’t so she texted me after I stalled this week so I wouldn’t have to call anymore right haha wrong because I texted to see if my couch was in yesterday and she never got back to me till today so if I hadn’t called yesterday would I even got my couch this week who will know and they were so rude on the when I called and told them who was picking it up and that my aunt couldn’t load it so they would have the lady on the was in such a rush she was like have a good day see you tomorrow when I was in the middle of telling her like come one that’s rude y’all got my money and that’s all you cared about... if I could have gave a half star I would have
We bought a new mattress and frame from Ashley Furniture in Mishawaka. Our Salesman was wonderful and helped us find a new mattress and even talked us into getting an electric frame. We were told we had a 120 day sleep guaranteed warranty would just have to pay for delivery again which was fine. It’s been 5 weeks since we have had the bed and the frame is already falling apart, has a horrible smell to it that we thought would go away and hasn’t and the mattress is to firm. So we called to exchange it but of course there is a restocking fee which we ask about when buying and were told there was none of if it was within the 120 days just the delivery fee and the $2,000 frame is non refundable. So it will cost us another $400 ($100 for delivery and $300 restocking fee) after spending quite a bit that day and stuck with a smelly broken frame. The manager suggested spraying something on the frame for the smell (which we have tried everything and it’s still there) and pretty much said Sorry there’s nothing we can do. I own my own business and don’t like to complain but we will NEVER EVER buy from an Ashley Furniture store again! We have bought from different furniture stores in the past and have only had an issue with Art Van before but they went over and beyond to make it right for us! Hard lesson learned!
Notes on Ashley Home Furniture Purchase 6/29 or 6/30 Visited showroom in Mishawaka, IN 7/1 Returned to store and bought 2 units Units consisted of: low loft bed and a 3 unit under bed storage Units were pressed wood, not solid wood, but floor model was sturdy and units worked well Drawers moved well which is important for children Also safety rails on bed, important for children Paid for delivery and assembly Paid for Furniture Care Protection Plan 7/23 Customer cleared rooms for delivery Units delivered and assembled Men worked quickly and efficiently First problem, I realized that the ladder for one bed was improperly attached to the head of the bed, and should have been attached to the foot of the bed. Ladder was removed and placed correctly, at the foot of the bed. Consequently there are holes in the bed frame where there shouldn’t be any. Finally, after 3 hours the units were assembled but workers were in a hurry to leave, it was almost 1 o’clock, they had not had lunch. After they left I did a quick but not thorough inspection which turned up paint flaws, a drawer not closing correctly and a gouge out of a bed rail. At this point I’m not too concerned, surely these can be fixed. I bought furniture care protection, plus any a good furniture store will want to make this right. As I looked at the two units I noticed that one of the bookcases was put together upside down. The top of the bookcase is on the floor and I didn’t want it damaged, so I disassembled and put the bookcase back together correctly, without instructions (they were not left with customer). Upon further inspection 8 of the 10 drawers in the 2 units did not work correctly!! Also after pulling the drawer section units out from under the beds I found that the tops of both units have bulges where screws are about to pop through the finished top of both units. The back of one unit is split where a screw went into the wood. There are also another 3-4 places that the finish on the products are not correct! Next, we noticed an odor coming from the furniture. We opened windows and started fans but the gaseous smell continued to be overwhelming. The children could not stay in their rooms. They couldn’t even stay in the house that night due to odor causing headaches. After 24 hours the smell had not lessened but was worse! 7/24 My call to customer service needed to be addressed by a supervisor and they indicated they would get back to me. No response was received that day. Beds were disassembled by customer. All furniture has been moved to garage. 7/25 No contact from Ashley for 24 hours. I called back to report that the product is inferior and I want it taken back by Ashley and the transaction reversed. I was told there is a “no return policy”. There are too many problems plus the ongoing smell to consider this “new” furniture. These units have made the bedrooms uninhabitable. The units are not near the quality of what was on the showroom floor. This is called “bait and switch”. Our birthday present for our grandchildren has now become a “nightmare”. The children are disappointed, to say the least. We am very disappointed with Ashley Furniture. We will never buy from them again and we will discourage anyone from buying from this company. The products and customer service are failures.
Please read reviews before shopping at ashley furniture especially the one in Mishawka by far the worst experience I have ever had buying furniture not only do they lie to you about when you will receive furniture but the customer service is absolutely unaceptable you call and hang up on you and to check status of order which take months before receiving items but jordan the manager lies and gives you false run arounds about your order and does not give one bit of importance and hangs up on you thats how they handle there customer service shame on you! I would never recommend ANYONE to ashley again i sent my sister in after i shopped not knowing everything would be a horrible outcome but she as well had a hard time the sales rep Basia also made promises she could not keep which is sad because i thought differently of her must be nice to take home a nice commission check from my huge sale but not have your customers happy and you try to escalate so you could get treated with respect and actually care about your business and you run in to dead end the way ashley runs things i really hope they arent in business too much longer and not to forget you are promised your furniture within a time frame which is ridiculous how long you wait but turns out its just an estimated time not actual i placed my order february 22 and i did not recieve my complete finished order until mid may!!! When i received my furniture in parts because i had 3 different deliveries because they did not have all my furniture apparently its made to order not only were 4 items damaged right of the delivery truck but they think its ok and normal and expect you to keep it!!!! You buy new furniture for the price you pay not to recieve damaged items!!! Unacceptable to what i was promised so please read reviews and do your research before purchasing anything from ashley i wish i would have.... in the past i have purchased from furniture row and never had any issues for the future please dont make same the mistake i did
NO! STOP! I have done hundreds of reviews and this is WAY more serious (expensive) than a restaurant review. (Check my history, just a normal guy) Attached are a couple of pictures. Invoice for the couch i purchased, the sales managers business card and receipt so there is no confusion. Went to the store in Mishawaka In., beautiful store, beautiful furniture. My wife had done her research, knew exactly what she wanted, no window shopping. She walked into the store, went right to what she wanted. Sales manager came over and helped us (Marissa Gain, card attached) she was super, no complaints during the sale other than the second my wife said we will buy it, Marissa had to go help another customer so she pawned us off to someone else. We left the store, pretty happy, no issues so far, excited about our purchase. Before we even got to the car my wife said " they spelled our name wrong and wrote the wrong address on the receipt. Back into the store, no big deal, a nice employee (forgot her name) helped us, said she would fix everything. We called back and asked if we could add an ottoman a couple days later, after being passed to 3 people we said "HEY! TRYING TO SPEND SOME MONEY HERE! WHY IS THIS SO HARD? Then we spoke to Basha, (not sure about spelling) and found out no one fixed the name or address so went through all that again. Then they quoted the price, we said no, that was not the price. They quoted a second price, nope still not the advertised price in the store, so the third price was accurate (picture attached of the three prices) So we contacted Marissa Gain and were told it was just confusion. (Pic attached of the prices they quoted) So now, delivery is 10 days past original "estimate " and we were told 5:30-830 delivery today. Well, the delivery time has been pushed back until 11:35-12:05 , yep....past midnight! And we are still at maybe! This has been the most ridiculous $.00 + that i have ever spent. Just spent 20 minutes on hold and talking on the with Jamie (super polite, not her fault) telling the store (no contact information for delivery people) to not come to my house after midnight to deliver furniture on a weeknight! SERIOUSLY? I WORK FOR A LIVING! She recommended that when the delivery people text to say they are an hour away to just sleep through the text, and call customer service tomorrow and reschedule. WTF? I would like to point out that this is nlt a review of someone unhappy with the product they purchased (maybe i will get it) but this much hassle to spend good money....SHAME ON ASHLEY FURNITURE, SHAME ON ASHLEY OF MISHAWAKA! Check back to see if we actually like the furniture if we actually get it it. NEVER AGAIN ASHLEY!
We strongly suggest taking your business elsewhere. Their customer service is terrible and unprofessional. You can’t trust their word or that they will return your call when you have a damaged item (then they try to charge a storage fee because of the delay). Lastly, this is a franchise location and corporate will not help if there is an issue. My husband and I made a purchase at this location in July . When discussing the delivery date with John Wade, Product Specialist, we said we weren’t sure when we could take delivery because our house was under major renovation. We said we probably couldn’t receive the furniture until October or November. He said it was not a problem. A few months later we started getting calls saying we had to take delivery right away or we were going to be charged a storage fee. We couldn’t believe this was the first we were hearing about the fee. We should have been informed from the start when we were discussing the delivery date. We finally talked with John when he called us after our friend’s funeral. We described the situation to him and he said he didn’t recall agreeing to a delivery in October/November. We explained where we were and said that we couldn’t provide a date at the moment. He left us with the clear impression that we wouldn’t be charged a fee that month (September). A week or so later, the calls started again, but more aggressive. John was claiming he never agreed to anything. So we decided to go into the store to see if we could straighten everything out. We talked with Jackie Pennington, Sales Manager, she agreed we could avoid the fees if we picked a date in November and didn’t move it. When the furniture was delivered, the 2 armed chairs had loose arms and we asked them to make an adjustment, which caused splitting. After taking them back to the store and being offered 2 new armed chairs, which had damage as well. We asked to have an exchange for armless chairs, because we no longer believed in the quality of the armed chairs. The manager on duty agreed and made an exchange in their system, and we just had to wait for the chairs to come in. We found out later from the Service Manager in Ft Wayne that armed chairs were ordered by mistake. We were then informed by the Manager that had offered the exchange that she was not allowed to complete such a transaction and that we had to take the armed chairs. We were told we had no choice, because it was past the exchange period. We stopped by and refused the chairs because they were damaged. After talking to the Manager’s Supervisor, Abby, she made accusations that we were trying to do something. Not sure what she’s thinking, because from start to finish, this whole situation has been about as pleasant as banging my head on a wall.
Horrible experience with this location customer care,no one has replied ! No follow up or returned calls or emails! My daughter bought an end table from this location. She decided to order a second one in October and the nightmare began and still is not rectified! The second one is very damaged. My daughter has called and emailed to get this taken care of. This company has had a terrible lack of communication with her. The damaged table was to be returned and a new one picked up to solve the problem. When she arrived at the store she followed a guy to the sales floor he expected her to take the floor model! She refused due to the fact that the floor model was in worse shape than the one she was trying to get replaced! She has made numerous calls to the store to have them connect her to customer service. Not one returned call ,no one is returning her inquiries. Customer service at the company is pathetic! She ordered the end table in October ,she has yet to be contacted and exchange this dinged up damaged $100 end table it’s now January 23-!!! This poor girl is so stressed out and frustrated with this company! She intended on a future purchase of a sectional and now this has soured her from making any future purchases. Pathetic lack of action from Ashley Furniture! We would never recommend this location. Save yourself the stress ,frustration and wasting your time ! There has been zero contact from anyone at this company. My daughter has a $100 piece of junk that’s partially assembled. Shame on you people! Unprofessional company!
Unbelievable! My children and I are multi racial which I never thought would make a difference in furniture shopping until we went to Ashley Furniture in Mishawaka, IN. Upon entering the store, we were seen, but not greeted. We sat down on a sofa and a sales associate came around the corner with his clipboard. I smiled and was ready to address him. He looked at us, saw me ready to engage. This man smirked, turned around and walked away. We walked through the whole store without any other sales person even approaching us. The only other customers in the store was a Caucasian couple who were tended to very professionally. We were in the store for about 30 minutes and received no greeting and no service. After walking out, I went back to address this experience with the sales manager. I went to the main desk, where all the sales people and office people were just hanging out, chit chatting and enjoying doing nothing. Again I received no greeting. I stood in front of the desk and no one asked what they could help me with, they just continued their chit chat about someones cute kid. I finally said "Excuse me", and a women behind the counter, rolling eyes and with an "how dare you" attitude, said "Can I help you?". I asked for the sales manager. She asked me again, if she could help me and I said "Yes, get me the sales manager". She paged the manager who was sitting about 30 ft away at a sales kiosk, fiddling with a computer. I realized that this manager had watched the children and me walk through the store aimlessly. The manager was paged twice and I we waited 10 minutes. This manager did not even lift her head to look over or ask for just one more moment. Completely ignored, we were just standing there. As I started to leave, no one even tried to stop us or figure out how to solve the problem at hand. How could they have anyway....they all had returned to their busy chit-chat. Never again! Anyone, aside from obviously Caucasian, go elsewhere. We went to Value City and furnished my son's new apartment from there. Someone made a lovely commission that day.
The worst ever experience with this company with respect to delivery and customer service. Would never recommend buying from this company ever again. Sales rep (John) at their Grape Road Mishawaka store assured me that delivery would not take more than four weeks and it would be during daytime work hours during the workweek, so I had to schedule being away from the office just to receive this delivery. Then they call the night before declaring they will deliver between 4 pm to 7 pm, and when I tell them that I cannot miss a work meeting at 6.30 pm (past the standard daytime hours) the customer service representative was not only brusque (read: “I don’t care that’s our policy), but she insisted I would be liable for service redelivery charge. I waited the next day and the truck arrived at 5.48 pm. The delivery could not be completed - they took a long time to assemble furniture in their truck, and then one of their workers unfortunately stepped on a nail inside their truck and I ended up rushing out to the truck to do first aid. After the foot was bandaged up I didn’t want them to proceed anymore because he was hurt. By then I was so late for my work meeting i told them to just redeliver. The most important part of my order was three bookshelves - they only managed delivery of one (which was not even completely assembled). I would not be surprised if the same irate customer representative contacts me to declare I’m liable for the service redelivery fee. Even if I am forced to pay it I will make sure never to buy from this store ever again (and I had been a customer in California, Hawaii, and now Indiana) - and will make sure to advise all work colleagues and neighbors never to buy from this store. A previous purchase involved glass for coffee table and side tables that did not fit, and they took a long time to replace the glass. They are indifferent to their customers, rude to customers when we call, and they do not appreciate repeat business from loyal customers. I will never make this mistake of patronizing their company ever again.
UPDATE: I had given this store 4 stars, now they have 1. This store has cute stuff, but once you purchase, they don't care if you get what you ordered or a bag of garbage. We were told our couch would be inspected for flaws prior to delivery, but when our couch was delivered it could not be assembled due to a manufacturing error. We were they don't check for that. Then we were told they TRY to unspect furniture before delivery. The delivery men did not care that one side of my sectional would be 3 inches lower than the other until I got angry. Theyln they called the store, where it was obvious they did not care either. I was told the earliest somepne could come fix it was Monday. When I was able to reach someone at their repair office that changed to Wednesday. They couldn't tell me a time frame until the day before. So I'd cleared one day to have my couch delivered and when they were too incompetent to deliver a functional one, they expected me to clear another day for them to fix thier mistake. It wad eventually resilved because the head tech was willing to come out after her shift was over. She fixed the couch quickly, but indicated that it was something the delivery men could have fixed. ---------------- ORIGINAL REVIEW We just ordered our couch today, so I'll update this if we have a bad experience later, but it was a way better shopping experience than Ihad elsewhere. Adrian greeted me at the door, told me where to look for the kind of sofa I wanted and waited in the background until I had a question. I ended up finding the perfect sofa at the perfect price. I had come in thonking I might have to compromise on comfort and price - but I got both and an attractive couch to boot! The restroom was extremely unpleasant, just a heads up. Delivery fee is $100, no matter how much or little you buy. There's a lot of pretty furniture in there and if everything goes well with this couch, I think we'll be picking up several more pieces over the next couple of years.
Disappointed with the inflexibility of the delivery schedule. Received a call on Wednesday saying delivery would be Friday during a 12 hour window. The delivery company will further narrow that window Thursday night when they schedule deliveries but still just a three hour window. When I said I needed better definition so I can make plans with work they got defensive and said they couldn't do any better than that and that they could just move it to the following week (like that would make a difference). They did call the delivery company, so I give them props on that. But they weren't able to offer tangible help in scheduling. Follow up on "delivery" schedule. Thursday evening at 7:30 I called to find out when delivery would be on Friday. I found out that I wasn't scheduled for Friday and was told they don't deliver to my town on Friday. Having spent a good amount of time today rearranging my work schedule to make Friday afternoon work you can understand my frustration. They offered me gift cards and to refund the $20 delivery fee. I said that's not enough for my inconvenience. I've moved out mattress out, you promised delivery and you didn't deliver. Seems to be the theme with them. When I asked to talk to the store manager who promised delivery on Friday she said the only time they deliver to my town is Friday (someone is lying to me) and they would have to make special arrangements to have delivery to me Saturday morning. I'm not holding my breath. They continue to say I signed a contract and that means I can't decline the mattress. Long story but the moral is don't buy from them unless you want a headache or can take your purchase with you. Customer service means little, they will hold you to your obligation but completely ignore their obligation. Buyer beware.
DON'T SHOP HERE. Money rapists!!! First time customers! They promise us furniture that will hook together ( 5 pieces) then after waiting almost 3 months to get it, multiple trips to the store after receiving a call saying our order was in(which it was still on back order) , calls, and then it doesn't fit together! Leave work to meet their guy who can't fix it at my home. Wait for the manager to call me (never received a call) I call and he tells me he will call me the next day. (No call) a week+ later still no call (today 5/4/17)) I call gives me multiple excuses about how their delivery truck is down. (Not my problem and don't know what that had to do with my furniture not hooking together) says he will call me in two hours with a solution. (Never called I waited an additional 30 min) I call corporate who directs me right back to him. informs me to come in to find something that will work and BOOM here comes the rape!! He wants me to give him an additional $700+! Then He treated me like I was trying to get over on him! I would have been content had they given me pieces that had fit together like promised! Absolutely unprofessional! he should not be in management he has no customer service whatsoever! Never have I ever been treated so badly for something that was not my fault!
Sales people are just that, they will tell you anything to get you to buy even lies. Took a little more than 5 weeks to deliver my furniture and they will tell you once the furniture is ready for delivery you will get to choose your delivery date and time...think again! They will give you a 3 hour window and if doesn't work for you they you will wait even longer. Just a warning, flip the furniture over in the store prior to buying, you will find that it is made like lawn furniture. One of my problems was the cushions weren't firm like it was in the store. I would slide into the cracks of the seats. I was told I must weight a lot and have broken them down. This was after I owned the furniture for 3 days and I weigh 140lbs. Once I received my furniture I found scuff marks on the leather and they tried to pass it off. It took 5 times to try to get my furniture acceptable. Not what I paid for and wasn't nice like what you see in the store. They even took my furniture over the holidays and didn't care that I had family coming over. That wasn't their problem. When I called to ask to talk to someone higher than the manager she snickered and said "they don't talk to people like me, that was her job" Then to make up for the 5 times to make the furniture right...or try to... they said they would return my $99 delivery charge. That was 2 months ago and hasn't happened yet and they will not return my calls. Looks like I need to make a trip out there and make a big stink to get what I was promised. Wish I would have read the reviews before buying from them!
My girlfriend and I recently purchased a sectional at the Mishawaka Ashley HomeStore. The in-store service was adequate, and they allowed us to go home and measure some things before we finalized the sale. We had made it clear to the store associate that we'd done some online shopping prior to coming in, and we wanted to have something sooner than the 6-8 weeks estimated delivery window one of the items we liked was going to take. Our estimated wait was 3 weeks. After 4 weeks came and went, we called to make sure nothing slipped through the cracks. We were then told that our estimated date would end up making it 5 weeks. This was not all that bad, although the associate had a bit of an attitude and said "like we said, WE'LL call YOU when it will be ready for delivery. So, the Sunday beginning the 6th week, I have a missed call and voicemail about scheduling a delivery at about 4pm. Relieved that this will finally be the week, I call the store back at 5:15pm only to find out they're closed at 5. No worries. I call the next morning within an hour of the store opening, only to be told that I'll have to wait an ADDITIONAL week, since the delivery day for my area (Thursday) has been booked, since it's booked on a first-come, first-serve basis! Apparently it doesn't matter that my item is 3 weeks later than estimated...and apparently their trucks fill up in about an hour!?!? #neveragain
I purchased my furniture on March 9th. The sales associate was friendly. We had actually came back from visiting other stores and really liked the furniture we chose from Ashley's. We were given an estimated date of 21-28 days and told it would most likely be the first week of April. Of course like the person before me, never received a call. So I called to ask and I was told mid April. Still nothing. I called again and explained it was the second time I was calling and that I was frustrate because it was mid April now and at this point they were telling me April 29th. My associate actually told me I should be thankful, because people who had ordered their items only two weeks after me are having to wait 2 months more than me. So I asked if she guaranteed me that by April 29th I would have my items in my home, and she said she would take personal care of me and follow up on Friday. Of course, that never happened. I didn't get a call until Monday, April 28th. When I called back, they said Friday, May 2nd was my delivery date. I asked if there was anything they could do for the inconvenience of me having to call and them not following up with me. And she said no, they couldn't do anything. And asked me if I wanted to schedule for Friday delivery or not. My jaw dropped! It is now a whole month after my "estimated" delivery date and this company will do nothing to make sure their customer's are satisfied. I truly agree with the previous review. If I had the opportunity to return my items, I would definitely it because there is nice furniture stores in this are. PS. The Headquarters also passed the buck and said each Homestore is individually owned and operated. So there was nothing they could do but let the store manager know. Unfortunately the operations manager was the one who had told me "do you want it or not?"
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