Supplier Requirements Manual - The Timken Company

Forward / Introduction

Suppliers are responsible for the quality of their products and services.

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The goal of The Timken Company’s Supplier Requirements Manual is to clearly communicate the conditions for doing business regarding quality with The Timken Company and its global affiliates and to develop systems that drive continuous improvement, prevent defects, reduce variation and waste in the entire supply chain.  Information presented in this manual takes precedence, unless officially notified by authorized Timken personnel.

Our suppliers are expected to have zero quality incidents and zero disruptions, provide products with zero defects, and have flawless delivery performance and on time responsiveness to issues.

Type I Materials: are materials that become a part of the products sold by The Timken Company. It also includes services used to produce (in whole or part) product sold by the Timken Company.

Scope of this manual applies to the product quality of all suppliers of Type I production materials, production or service parts, and manufacturers of machinery and related components.

The original of this manual is a controlled document. Copies of the Timken Supplier Requirements Manual distributed to suppliers, printed, or downloaded are considered uncontrolled and will not be automatically updated.

Suppliers to The Timken Company are responsible for obtaining and following this document via The Timken Company supplier website at http://tsn.timken.com. Suppliers are required to check the website periodically for revisions and updates to this document.

Suppliers are responsible for ensuring that products and services they supply conform to the latest revision of this document when shown on purchase orders, supply agreements, or as mailed, electronically transmitted, or viewed online at http://tsn.timken.com.

Failure to include reference to The Timken Company Supplier Requirement Manual in a request for quote, purchase order or supply agreement does not excuse Suppliers from compliance.

Standard Requirements – Quality

To be a supplier to The Timken Company, all suppliers must meet our requirements for quality.
Our standard requirements include:

1. Quality Management System:  Suppliers must have a documented and implemented quality management system and agree to on-site assessments.  Suppliers may be required to be registered to ISO :20xx, IATF :20xx or AS D:20xx. As appropriate, ISO :20xx registration/conformance or AS compliance may be required.
2. Planning for Quality / Advanced Product Quality Planning (APQP):  As requested, the Supplier must have resources available and be capable of participating in Quality Planning / APQP, or industry specific prevention system; including such efforts as Feasibility Reviews, DFMEA’a, PFMEA’s, Design Reviews, Prototype Production, Production Part Approval Process, process control plans, and FOD prevention activities.
3. Corrective Action:  In the event of a quality issue related to a supplier’s products, the supplier will be required to provide a written corrective action report, filed electronically using the Timken Quality Information System (QIM).
4. Hazardous Materials:  All information related to Hazardous Materials, and the fulfillment of all governmental and safety requirements must be provided by the suppliers.  Suppliers will be required to submit Safety Data Sheets (SDS) for all identified items.
5. Managing Change:  Suppliers must agree to notify The Timken Company of any intended process change and obtain Timken’s approval prior to implementation.  Suppliers must also make this a condition of their own entire supply chain.  In some cases, samples and documentation will be required as part of the approval process.
6. Material and Process Specifications:  Suppliers must produce Timken products to the specific material and process specifications.  In certain cases, we will require approval of the supplier’s sub-suppliers.
7. Material Source Approval:  When Timken specifies material, Timken must approve all material sources. Suppliers may be required to utilize the Material Certification Database (MCD) prior to shipping material to a Timken facility.
8. Non-Conforming Product:  Suppliers must only ship product that meets specification or obtain a written deviation prior to shipment for any non-conforming product.  Timken’s consent to shipping non-conforming product does not relieve supplier of its responsibilities to Timken.
9. Records:  Suppliers must maintain certain records for defined periods. Timken will define record retention including, as appropriate, disposition of records.
10. Shipment and Packaging Requirements:  Suppliers must comply with Timken’s specifications for shipping and packaging.  This includes labeling specifications or requirements.
11. Supplier Escalation:  Supplier will be placed on an increased level of activity because of the supplier’s continuing failure to perform in the areas of quality, delivery, or costs.
12. Supplier Cost Recovery and Chargeback Process:  A formal process where Timken will recover costs associated with a supplier’s unacceptable performance.
13. Supply Chain Management:  Suppliers must be willing to identify and manage their own entire supply chain.  It is a supplier’s responsibility to ensure that its sub-suppliers meet Timken requirements.
14. Traceability:  Product traceability is a requirement.  Suppliers must provide unique identification of product batches/lots as required by Timken.
15. Verification of Purchased Product:  Suppliers must allow on-site product verification by Timken, its customer, or the customer’s representative.

These Standard Requirements are further detailed on the following page.

1.0     Scope

Welcome to the Timken Company Supplier Requirements Manual for Type I Suppliers. Type 1 Suppliers are defined as those that provide products or services that constitute, in part or in whole, the products and services sold by The Timken Company. Requirements described herein apply to all external Type I Suppliers to the bearing and power transmission business unit of The Timken Company.  Suppliers of indirect material shall comply with appropriate sections of the Supplier Requirement Manual as defined by purchase order requirements and/or other contractual obligations.

As part of the Timken supplier network, we expect The Timken Company quality reputation and Timken Brand Promise to be reflected in the products we purchase.  This manual defines the specific processes and information necessary to fulfill the intent of our Quality Policy.

2.0     Normative References   – No additional requirements, utilize ISO/ASD where applicable

3.0     Terms and Definitions

3D Process:  A concise three-step problem-solving approach using 3 of the 8 disciplines

8D Process:  An eight-step problem-solving method, especially in the resolution of a nonconforming (discrepant) product, using the Timken Quality Issue Management (QIM).

AECA (Arms Export Control Act): The Arms Export Control Act of gives the President of the United States the authority to control the import and export of defense articles and defense services

AIAG:  Automotive Industry Action Group

AIAG-APQP:  Automotive Industry Action Group – Advanced Product Quality Planning, reference manual.

AIAG-PPAP:  Automotive Industry Action Group – Production Part Approval Process.

ALW: Aircraft Landing Wheel

APQP:  Advanced Product Quality Planning

Control Item Parts:  Products with characteristics normally identified on drawings by an inverted delta (∇) preceding the part and/or raw material code number. Control Item parts may affect the safe motor vehicle operation and/or compliance with government regulations.

Controlled Shipping (CS1): Controlled Shipping is a formal demand by Timken for a supplier to put in place an additional inspection process to sort for nonconforming material, while implementing root-cause analysis and corrective actions.

Controlled Shipping (CSII): Includes the same processes as Level 1 controlled shipping with an additional inspection process that is completed by a third party.

Counterfeit Parts: Shall mean a part, component, module, or assembly whose origin, material, source of manufacture, performance, or characteristics, are misrepresented.  This term includes but is not limited to (A) parts that have been (re)marked to disguise them or falsely represent the identity of the manufacturer, (B) defective parts and/or surplus material scrapped by the original manufacturer, and (C) previously used parts pulled or reclaimed and provided as new.  Counterfeit Parts shall be treated as nonconforming material.  The seller and its sub-tiers shall comply with the requirements of SAE AS and/or AS current revision as appropriate. The Seller shall ensure that only new and authentic materials are incorporated unless written approval is granted by Timken.

DFARS: Defense Federal Acquisition Regulation Supplement

DFMEA:  Design Failure Mode and Effects Analysis

DISCREPANT:  Nonconformance from drawing specifications, purchase order specifications, Timken Company Product and Process Specifications and Standards, or Industry Product and Process Specifications and Standards, including but not limited to the areas of quantity, appearance, material, metallurgy, packaging/handling/shipping, and dimension.

DMR:  Discrepant Material Report(s) and is used to notify the subcontractor of discrepancies and/or rejections documented at any Timken Company facility regarding the Type I material received and requests corrective action from the subcontractor.

DVP&R:  Design Validation Plan and Report

ECI: Export Controlled Information

FAI: First Article Inspection

FAR: Federal Acquisition Regulation

FMEA:  Failure Modes and Effects Analysis

Foreign Object (FO): alien substance or article (e.g., tools, consumables, hardware, product protective devices, personal items, product process debris, operations debris, and environmental debris) that could potentially enter and/or migrate into/on the product or system becoming FOD and potentially cause FOD, if not removed and controlled. (Reference 3.3)

Foreign Object Debris (FOD): any FO that has entered and/or migrated into/on the product or system, and could potentially cause FOD, if not removed and controlled. (Reference SAE  AS 3.5)

Foreign Object Damage (FOD): Any damage attributed to FOD that can be expressed in physical or economic terms, which could potentially degrade the product or system’s required safety and/or performance characteristics. (Reference SAE AS 3.4)

GASL:  Global Approved Supplier List

Contact us to discuss your requirements of TIMKEN Bearings Distributors. Our experienced sales team can help you identify the options that best suit your needs.

IATF (International Automotive Task Force): The International Automotive Task Force is an ad hoc group of automotive manufacturers and related industry associations formed to improve the collective quality control across supply chains in the automotive industry

IMDS:  International Material Data System

ISIR:  Initial Sample Inspection Report

ITAR (International Traffic in Arms Regulations: International Traffic in Arms Regulations is a United States regulatory regime to restrict and control the export of defense and military related technologies to safeguard U.S. national security and further U.S. foreign policy objectives

MSA:  Measurement System Analysis

MSDS:  Material Safety Data Sheets

Nonconforming or discrepant product:  Product does not meet drawing specifications, purchase order requirements, Timken Company product and process specifications (or standards), and industry product and process specifications and standards.  This includes, but does not limit, the areas of quantity, appearance, material, metallurgy, packaging, handling, shipping, delivery, cleanliness, and dimensions.

OTD:  On-time delivery

OUO: Official Use Only

PCP:  Process Control Plan

PFMEA:  Process Failure Mode and Effects Analysis.

PPAP:  Production Part Approval Process

Product: is a tangible or intangible output that is the result of a process that does not include activities that are performed at the interface between the supplier (provider) and the customer.

Product Safety: ability of product to perform to its designed or intended purpose without causing unacceptable risk of harm or hazards to persons or damage to property

Purchased Product Submission and Approval Process:  Process used to determine if all design and specification requirements of purchased product are properly understood by Timken suppliers and ensures that the supplier production process is capable of meeting Timken and the Timken customer’s technical and quality requirements.

QA:  Quality Assurance Representative

QIM: Quality Issue Management

Read Across:  Process of reviewing other similar processes, services, or products the corrective action, and controls implemented for a defect, to eliminate the cause of a potential nonconformance in other areas.

‘S’- Specifications:  The Timken Company designation defining shipping and packaging requirements.

Safe Launch:  Additional inspection activities to protect Timken facilities while supplier manufacturing process is maturing to full production volumes.

SPC:  Statistical Process Control

SQD:  Timken Supplier Quality Development team or their representative.

SQA:  Supplier Quality Assurance

Special characteristics:  Product or process requirements for which reasonably anticipated variation is likely to affect a fit, function, or the ability to process or build the product.

SR:  Status Report

Submission Level:  Part approval submission as per AIAG-PPAP guidelines.

TSN:  Timken Supplier Network

Type I Materials: Materials that become a part of the products sold by The Timken Company.  This includes services used to produce (in whole or part) product sold by The Timken Company.

Type I Suppliers:  Suppliers that provide products or services that constitute, in part or in whole, the products or services sold by The Timken Company.

4.0     Context of the Organization

1. 4.1     Understanding the organization and its context
   1. It is expected that our suppliers will use a continual improvement approach to assist The Timken Company in creating a lean supply chain that minimizes the total cost of ownership for the supplier and The Timken Company through:
      1. Customer focused leadership – Striving to understand and anticipate the needs of The Timken Company, and proactively establishing the infrastructure to meet those needs.
         •  This includes innovation, collaboration, speed, inventory management, and cost competitiveness.
      2. Execution excellence – Flawless delivery performance with zero disruptions and zero quality issues.
2. 4.2     Understanding the needs and expectation of interested parties
   1. The Timken Company reserves the right to perform an on-site audit as deemed appropriate to verify conformance of supplier quality management system or to verify effectiveness regarding corrective or preventive actions related to supplier escalation.  All such visits will be approved and arranged by The Timken Company.
      1. Type I suppliers must allow Timken’s customers, the customer’s representatives, government, or regulatory agencies the right to conduct surveillance of the supplier’s quality systems at the Supplier’s premises.  This may include visits extended to sub-contracted suppliers of the supplier.
         1. The Timken Company and its customers may review, in the presence of the supplier and on the supplier premises, documentation that contains confidential and proprietary supplier information pertaining to the product manufactured for The Timken Company.
         2. Timken and/or its customers may conduct an audit of Supplier’s and/or Supplier’s sub tier supplier’s facility, including without limitation all manufacturing processes and documentation used in the manufacturing of products under the purchase order, to determine compliance with the requirements of the purchase order
         3. Where applicable, a quality history for the entire product shall be provided to The Timken Company.  The quality history shall contain all verification documents generated during fabrication of the product or service.
   2. Suppliers are required to notify, on a timely basis, the appropriate Timken Supplier Quality Development (SQD) associate if an IATF registered supplier quality management system is notified of special status conditions (such as new business hold – quality, needs improvement status, Q1 revocation) by any of the IATF or other organizations.
   3. Terms in quotations below are as defined in the AECA (“AECA” at 22 U.S.C. ) and the ITAR (“ITAR” at 22 CFR 120-130).
      1. If Supplier is providing to, or on behalf of, Timken, a “defense article” or a “defense service” then the following apply:
         1. Supplier shall be registered with the Directorate of Defense Trade Controls (“DDTC”), U.S. Department of State;
         2. Supplier shall not permit any “Foreign Person” (not a U.S. citizen or permanent resident alien), access to any technical data relating to the defense article or defense service;
         3. Supplier shall not “Export” any “defense article” or “defense service” unless Supplier has first obtained a license from DDTC and provided prior notification to Timken;
         4. Supplier shall otherwise comply with the ITAR and AECA; and
         5. Supplier shall indemnify and hold Timken harmless from and against any cost or other liabilities arising out of Supplier’s failure to perform the above.
   4. Pursuant to contract with the U.S. Government and U.S Government contractors, Timken is subject to Defense Federal Acquisition Regulation Supplement (DFARS) requirements on the acquisition of articles mentioned below. These requirements are valid when required by Timken’s purchase order.
      1. 252.225. – Restriction on Acquisition of Certain Articles Containing Specialty Metals
      2. 252.225. – Restriction on Acquisition of Ball and Roller Bearings
   5. Timken receives rated orders from the U.S. Government and U.S. Government contractors for national defense use. In turn, Timken is required to flow priority ratings to suppliers of items needed to fulfill these rated orders. Likewise, suppliers receiving rated orders from Timken must comply with the requirements of Defense priorities and Allocations System, 15 CFR part 700 and give due priority to rated orders to meet required delivery dates.
   6. Timken’s Non-Disclosure agreement shall be reviewed and signed by all suppliers having access to material that is considered intellectual property of Timken.  Compliance to Timken’s Terms and Conditions apply.
3. 4.3     Determining the scope of the quality management system
   1. As a minimum, suppliers to the Timken Company are required to conform and may be required to acquire the latest revision of ISO :20xx, ASD:20xx, IATF :20xx registration or AS  compliance unless otherwise specified or approved by Timken Supplier Quality Development (SQD).
   2. If a supplier to Timken does not have adequate resources to develop a Quality Management System according to ISO :20xx, ASD:20xx, IATF :20xx registration or AS compliance Timken SQD will conduct audits on site using Supplier Risk Assessment audit or via the desk audit approach to assess gaps, identify risks, and take appropriate actions to protect Timken and customers.
   3. Type I suppliers sub-contracting products or services to suppliers are required to provide to sub-tier suppliers the applicable requirements in the purchasing documents, including key characteristics (however named), material or process requirements where required.
4. 4.4     Quality management system and its processes – No additional requirements, utilize ISO/ASD where applicable

5.0     Leadership

• 5.1     Leadership and commitment – No additional requirements, utilize ISO/ASD where applicable
• 5.2     Policy – No additional requirements, utilize ISO/ASD where applicable
• 5.3     Organization roles, responsibilities, and authorities – No additional requirements, utilize ISO/ASD where applicable

6.0     Planning – No additional requirements, utilize ISO/ASD where applicable

7.0     Support

• 7.1     Resources
  1. Suppliers are expected to adhere fully to all applicable governmental laws and regulations to protect the environment and ensure the health, safety, and quality of life within their communities. Suppliers must adhere to laws and regulations that apply to the health and safety of their workers.
  2. No abnormal or harmful radioactivity levels shall be permitted in any material. Nor harmful elements or additives shall be permitted that are listed in any EU, ISO or local standards banning such materials at the time of shipment to Timken.
  3. Suppliers are encouraged to define, implement, and maintain environmental management systems such as ISO :20xx. Goals of the Supplier environmental management program should be:
     1. Commitment to compliance with all applicable laws, regulations and company policies relating to environmental protection, to prevent pollution at its source by minimizing emissions, effluents, and waste in the design, operation, and maintenance of their facilities.
     2. Commitment to prevention including source reduction, recovery, reusing and recycling. Where feasible, eliminating negative environmental impacts associated with suppliers’ operations and products.
     3. Commitment to continual improvement to increase the general awareness of environmental requirements among associates, facilitating an understanding of the environmental implications of their day-to-day responsibilities. Developing the capabilities and support mechanism necessary to achieve the Suppliers environmental policy, objectives, and targets.
• 7.2     Competence – No additional requirements, utilize ISO/ASD where applicable
• 7.3     Awareness – No additional requirements, utilize ISO/ASD where applicable
• 7.4     Communication – No additional requirements, utilize ISO/ASD where applicable
• 7.5     Documented information
  • Suppliers shall maintain appropriate records on file according to requirements of the supplier, The Timken Company, or regulatory bodies (ISO , ASD, AS, and IATF where applicable).
  • The supplier shall provide The Timken Company with appropriate documentation during design, manufacturing, inspection, and testing. Documents shall include (where applicable) design records such as:
    • Design Failure Mode and Effects Analysis (DFMEA)
    • Design Validation Plan and Report (DVP&R)
    • Quality Planning / Advanced Product Quality Planning (APQP) Status Report
  • Inspection data shall be retained by the supplier and be made available upon request.
  • Where applicable, a quality history for the product shall be provided to The Timken Company.   The quality history shall contain all verification documents generated during manufacturing, processing, or fabrication.
  • Control and destruction of documentation applies to manufacturers of product for Timken, service providers for Timken products and laboratories testing Timken product and supporting reports.
  • Quality performance records, including control charts, inspection and test results shall be retained for one calendar year after the year in which they were created.

Section 1: Documented information (ASD & AS Specific)

1. Suppliers shall have a written procedure that describes controls for ensuring only U.S. persons are permitted access to ECI/OUO information and items. Written procedure must address as minimum the following areas:
   1. Access Control
   2. Storage
   3. Transmission
   4. Destruction
2. ALW (Aircraft Landing Wheels) Specific Requirements (ASD 7.5.3.2)
   1. ALW suppliers are required to maintain all records on file for a minimum period of eleven years from date of last delivery. All other aerospace suppliers are required to retain records indefinitely. Prior to the destruction of records, the supplier shall notify Timken in writing for authorization to destroy records. When the decision is communicated to dispose of records, records shall be destroyed in a manner that renders them unusable by suitable means. All other requirements of the modified notes(s) are still applicable. Compliance with documentation required by the drawing or specification is required.

8.0     Operation

MMB Bearings is a proud seller of Timken Bearings. This St. Louis company’s bearings are renowned for precision tolerances and proprietary internal geometries. Manufactured from quality materials, Timken products are perfect for a variety of applications. 

Timken manufactures a variety of bearings, including miniature, tapered, precision, ball, spherical, thrust, plain, rod-end, housed-unit, deep-groove, and cylindrical. The company acquired Torrington Bearings in , making it a leader in needle roller bearings. 

When you need a bearing solution, Timken is a great brand to choose. If you need to know more about the company and its products or how they can benefit your application, feel free to contact MMB Bearings.

With decades of experience, we can help select the optimal bearing for your process. Not only that, our team has access to engineering support capable of providing additional information should any problematic or difficult application concerns exist. 

With an industry-leading inventory, we’re able to turn around orders quickly. As a leading Timken bearings provider, MMB Bearings has your back. 

For more SKF Bearings Distributorsinformation, please contact us. We will provide professional answers.